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Twilio + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between Twilio and Freshservice

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
Freshservice Alternatives

Looking for the Freshservice Alternatives? Here is the list of top Freshservice Alternatives

  • Zendesk Zendesk
  • Zoho Desk Zoho Desk

Best ways to Integrate Twilio + Freshservice

  • Twilio Twilio

    Freshservice + Twilio

    Send SMS in Twilio when New User is created in Freshservice Read More...
    Close
    When this happens...
    Twilio New User
     
    Then do this...
    Twilio Send SMS
  • Twilio Twilio

    Freshservice + Twilio

    Call Phone in Twilio when New User is created in Freshservice Read More...
    Close
    When this happens...
    Twilio New User
     
    Then do this...
    Twilio Call Phone
  • Twilio Twilio

    Freshservice + Twilio

    Send SMS in Twilio when New Ticket is created in Freshservice Read More...
    Close
    When this happens...
    Twilio New Ticket
     
    Then do this...
    Twilio Send SMS
  • Twilio Twilio

    Freshservice + Twilio

    Call Phone in Twilio when New Ticket is created in Freshservice Read More...
    Close
    When this happens...
    Twilio New Ticket
     
    Then do this...
    Twilio Call Phone
  • Twilio Twilio

    Freshservice + Twilio

    Send SMS in Twilio when Update Ticket is added to Freshservice Read More...
    Close
    When this happens...
    Twilio Update Ticket
     
    Then do this...
    Twilio Send SMS
  • Twilio {{item.actionAppName}}

    Twilio + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Twilio + Freshservice in easier way

It's easy to connect Twilio + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

How Twilio & Freshservice Integrations Work

  1. Step 1: Choose Twilio as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshservice as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Twilio to Freshservice.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Twilio and Freshservice

Twilio is a communications platform that allows developers to build and deploy data-rich, communications-enabled applications. Twilio facilitates the process of creating audio and video interactions for businesses.

Freshservice is a cloud-based IT service management top that allows end users to create tickets, monitor them, and take action on them from anywhere. Freshservice integrates with more than 300 cloud platforms, such as Salesforce, Google Apps, Office 365, Box, and many more.

Two services are integrated with each other through a trigger event. As soon as a new ticket is created in Freshservice, it is also created in Twilio. For example, if an employee creates a new ticket regarding an issue with the network, then Twilio receives the notification about this ticket and triggers an outgoing call to the employee. The employee can respond through the phone call or can create a ticket in the Freshservice system.

Integration of Freshservice and Twilio helps organizations engage their clients with meaningful interactions using voice and video while improving customer satisfaction at the same time. Integration of Freshservice and Twilio enables companies to augment their existing customer relationship management (CRM. systems to incorporate real-time interaction features such as interactive voice response (IVR), call queues, call forwarding, call recording, and more.

The process to integrate Twilio and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.