Twilio + Freshdesk Integrations
Appy Pie Connect allows you to automate multiple workflows between Twilio and Freshdesk
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Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.
About Freshdesk
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Freshdesk IntegrationsBest ways to Integrate Twilio + Freshdesk
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When this happens...
New Recording
Then do this...
Create Contact
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When this happens...
New Recording
Then do this...
Create Ticket
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When this happens...
New Call
Then do this...
Create Contact
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When this happens...
New Call
Then do this...
Create Ticket
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When this happens...
New SMS
Then do this...
Create Contact
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When this happens...
{{item.triggerTitle}}
Then do this...{{item.actionTitle}}
It's easy to connect Twilio + Freshdesk without coding knowledge. Start creating your own business flow.
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New Call
Triggers once a call is completed on your Twilio number.
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New Recording
Triggers once a new recording becomes available on your Twilio account.
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New SMS
Triggers the moment an SMS is sent to your Twilio Number.
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New Contact
Triggers when a new customer is created.
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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Update Ticket
Triggers when a Ticket is updated.
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Call Phone
Call a number or numbers and say your predefined message.
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Send SMS
Send a SMS to a number or numbers.
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Create Contact
Allows you to create a User/Customer in Freshdesk for your support domain.
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Create Ticket
Create a ticket in Freshdesk for your domain.
How Twilio & Freshdesk Integrations Work
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Step 1: Choose Twilio as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Freshdesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Twilio to Freshdesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Twilio and Freshdesk
Twilio?
Twilio is a web service that allows software developers to use their existing programming skills to build applications that make and receive phone calls, send and receive text messages, and send and receive real-time messages.
Freshdesk?
Freshdesk is an online customer support software spution for companies of all sizes. It offers features like social media integration, multi-channel support, customer satisfaction metrics, and live chat.
Integration of Twilio and Freshdesk
Integration between Twilio and Freshdesk makes it possible for Freshdesk customers to use the SMS APIs of Twilio to increase customer engagement by enabling them to receive information about their service requests through SMS. For example, if a customer has requested a service for his/her account but is not satisfied with the response from Freshdesk support, he/she can send an SMS to the Freshdesk’s account number asking for further assistance. This enables the customer service staff of Freshdesk to respond to the customer request via SMS immediately instead of having to wait until the next day when they log into their computers and access their email accounts to check on the status of their service requests. This also improves customer satisfaction because customers are able to get instant responses to their queries without having to wait for hours or days for an answer.
Benefits of Integration of Twilio and Freshdesk
Integration of Twilio and Freshdesk has many benefits for both customers and Freshdesk support staff. Customers can now communicate directly with their favorite businesses directly from their phones using any application that supports text messaging—even if they don’t have the business’s phone number or email address. Freshdesk users will be able to use the Twilio API and dashboard to build applications that can be integrated with the Freshdesk platform. This allows them to eliminate the need for manual entry of information by creating customized forms that can be filled out automatically by customers, which leads to faster resputions of issues. Another benefit is that companies can create a more responsive culture within their organizations by responding to customers’ inquiries in real time regardless of whether a customer service representative is available at that particular time.
Conclusion. Companies can take full advantage of this integration by taking advantage of its benefits to improve customer engagement, increase productivity, and deliver better customer support at lower cost to their organization.
The process to integrate Twilio and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
