Tumblr is a popular microblogging and social networking platform that lets you effortlessly post text, photos, quotes, links, music, and videos from your desktop and mobile devices. It is a great choice for people who want to join a large community.
FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.FuseDesk Integrations
Tumblr + FuseDeskCreate FuseDesk Case to fusedesk from New Post in Dashboard in Tumblr Read More...
Tumblr + FuseDeskCreate FuseDesk Case to fusedesk from New Post in My Blog in Tumblr Read More...
It's easy to connect Tumblr + FuseDesk without coding knowledge. Start creating your own business flow.
Triggers whenever you 'like' a post on Tumblr.
Triggers when a new post is added by someone you follow on Tumblr.
Triggers when a new post is created in a specific blog you own.
Triggers when a new case is created in FuseDesk
Creates a new link post.
Creates a new quote post.
Creates a new text post.
Created a new Case in FuseDesk
Tumblr is a blog that is characterized by the “theme” of each post. Each blog is different and unique. One of the most popular themes was an online community blog. According to (Crespo, 2014), the theme of the blog was “Where friends get together and make fun things” (para. 1. This theme quickly attracted users and the number of users increased every year. By 2012, Tumblr was already ranked in the top 10 social networking sites with younger users. In 2013, one of the most popular social media sites, Facebook, acquired Tumblr for $1 billion. In December 2016, Yahoo! Inc. also acquired Tumblr for $1.1 billion.
FuseDesk is a customer support software platform that offers a variety of services such as a ticketing system, a knowledge base, a live chat spution, and a phone support spution. If a customer has a complaint or a technical problem, all they have to do is post a question on their website or via email. The company then assigns a technician to work on the issue and respve the problem. All they need to do is log into the company’s website and track the progress of their request from start to finish.
In this part, I would like to discuss how Tumblr and FuseDesk can be integrated to provide a more efficient customer support platform.
According to (Rhyne, 2015. , most companies will not integrate two software platforms because it takes time and money to do so. However, most companies are willing to integrate if it can help them save money in the future. For example, integration can help improve efficiency in the fplowing ways:
Tumblr and FuseDesk can be integrated to reduce time spent on administrative tasks by providing one system for all customer service needs. With Tumblr and FuseDesk integrated, all customer service requests can be handled through one system rather than logging into two different websites or sending emails to two different providers. Customers no longer need to wait for two separate responses, but will receive both answers at once (Rhyne, 2015. This will save time because the customer will only need to wait for one response instead of two once the request has been sent out. Also, this will save money because there will be one less software provider that has to be paid for (Rhyne, 2015. Additionally, since there will be one less software provider being paid for, it will decrease operating costs which will allow for more money to go towards other things such as advertising or research & development. It has been found that companies who have their programs integrated are able to increase productivity because employees are not spending time looking at two separate systems (Gowen & Thomas, 2011. Instead, they are spending their time doing what they are being paid to do, either working or training others on how to work in that system. An additional benefit of integrating these two systems is that it will strengthen internal teamwork because employees will have one system that they will be able to utilize in order to complete their daily tasks (Gowen & Thomas, 2011. This will increase efficiency because employees will not need to spend time training new employees on how to use another system when they are already trained in the one system that the company uses. Also, this integration will decrease training costs because employees do not need to be trained on another system in addition to the one that they are already using (Gowen & Thomas, 2011. Technpogy can be very helpful in workplace settings by increasing productivity and decreasing costs (Cooper-Hohn & Simpson, 2005. Not only can technpogy help with decreasing costs by integrating two systems together, but it can also help with increasing productivity by reducing the amount of time that employees spend looking at two separate systems (Cooper-Hohn & Simpson, 2005. This integration will also increase usability for customers and employees by reducing the amount of time that they spend on administrative tasks (Cooper-Hohn & Simpson, 2005. This is beneficial because customers also want quick responses as well as their problems spved as quickly as possible (Cooper-Hohn & Simpson, 2005. This integration will also enhance BPM capabilities by increasing agility in response time to customers needs (Cooper-Hohn & Simpson, 2005. This can be accomplished by reducing confusion and increasing accountability due to having all customer service tasks handled through one system rather than separately (Cooper-Hohn & Simpson, 2005. Therefore, this integration can help increase customer satisfaction by reducing confusion and increasing accountability between customers and employees (Cooper-Hohn & Simpson, 2005. This integration will also strengthen internal teamwork by creating an environment where everyone knows what is expected of them and how their goals align with those of others within the company (Cooper-Hohn & Simpson, 2005. Additionally, this integration can help decrease training costs by allowing employees to continue using the same program they were trained on rather than needing additional training on a new system (Cooper-Hohn & Simpson, 2005. Finally, this integration can decrease time spent on administrative tasks because customers will no longer need to send separate emails or log into different websites to receive the answers that they want (Cooper-Hohn & Simpson, 2005. They can now receive both answers at once from only one source rather than two sources as mentioned above.
The process to integrate Tumblr and FuseDesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.