Tookan is a delivery management software that assists companies in streamlining dispatch processes and improving communication between managers and delivery drivers.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
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Trigger when new task created.
Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Adds a new agent
Create a new customer.
Create a Delivery Task
Create a Pick and Delivery Task.
Creates a pick task.
Create an Appointment Task
Create an FOS Workflow Task.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Tookan is a real time communication platform that is used by small and medium sized companies. With Tookan, companies can communicate with their customers via instant messaging, SMS, email, or by phone.
Zendesk is an application that is used by companies to provide support to their customers. Zendesk has different channels of communication including email, chat, ticketing system, and voice calls.
With the integration of Tookan and Zendesk, companies will be able to provide better customer support. Customers will be able to contact the company directly through any channel of communication instead of using email. This will make it easier for customers to get in touch with companies. The use of different channels of communication will allow companies to have a better understanding of the issues faced by their customers and therefore, provide more effective customer support.
The benefits of integrating Tookan and Zendesk are as fplows:
Customers will be able to easily get in touch with the company if they experience any problems. This will greatly improve customer satisfaction. Companies will be more responsive because the customer support desk will be able to track all communications with customers regardless of the channels of communication. Companies will be able to give better customer support because they will be able to gain a better understanding of the issues faced by their customers. Companies can also analyze the data cplected from the different channels of communication to see what works and what doesn’t work so that they can improve their customer service. Companies can reduce operational costs such as sending out emails and calling customers because they will be able to communicate with customers effectively through a single channel of communication instead of multiple channels of communication.
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