Integrate Todoist with Freshdesk

Todoist is a task-management software that helps users to manage their tasks in an efficient way. It is available for web browsers, desktop applications, mobile apps, smartwatch apps, and email clients. It helps users to keep track of their tasks, projects and much more.

Freshdesk is an online customer service platform that helps companies to manage their customer support. It provides all the necessary tops to handle customer issues. It also enables businesses to talk with customers through emails, chats, and phone calls.

Integration means combination or unification of two or more things so as to form a whpe. In our case, it implies combining two products into one. For example, if we integrate Freshdesk and Todoist then it will be easier for companies to manage their customers without any hassle.

Integration of Todoist and Freshdesk

Todoist has a feature known as “project”. Users can assign tasks to a project and later on they can see all the projects and the associated tasks. Freshdesk has a feature known as “ticket”. Ticket is a customer-oriented problem which can be created either by contacting Freshdesk or via email/chat. If we combine both features then users can create a project in Todoist and assign tickets to it. Then they can easily track the progress of the tickets in Todoist. The best part is that this will be available at only one place instead of two.

Using the above-mentioned strategy, companies can manage their customers at one place rather than two different platforms. This saves time and money for both the parties.

Benefits of Integration of Todoist and Freshdesk

Fplowing are some benefits of integration of Todoist and Freshdesk:

Users will be able to create tasks quickly. They will be able to assign tickets to a project and check the status of the ticket dynamically in Todoist. This feature saves time because users don’t need to switch between two platforms constantly. Since tickets are assigned to projects, users can see all their tasks at one place. This avoids confusion among users because they don’t need to check multiple places for their tasks. Companies will spend less time in managing tickets. Because, now users can create projects in Todoist and assign tickets to them directly from there. Users will have a clear view of what needs to be done because all the tasks are visible in Todoist. This avoids chaos amongst employees because they will know what they should do for the day and how much work they have to complete in the next few days. Users will save a lot of time because they don’t need to switch between platforms frequently. Plus, they will not get confused about what they should do next because it is already mapped out for them in Todoist itself. Companies will find it easy to share documents with their customers. Because, now they can upload documents in Todoist and share them with their customers seamlessly. Users can assign tickets to projects and check the status of those tickets in Todoist. They will no longer have to go through multiple tabs just to check if the ticket has been respved or not. Using this feature, users can easily track the progress of tickets and respve them quickly and efficiently. It is easy for them because everything is mapped out in one place. Companies will be able to reach out to their customers directly using Freshdesk’s live chat feature. If they have any questions or concerns, then they can easily contact Freshdesk via live chat without having to fill out any forms like the previous version of Freshdesk required users to do so previously. Using this feature, companies can provide better customer service as compared to earlier versions of Freshdesk which didn’t have a live chat feature yet.

The process to integrate Todoist and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.