Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.
Tookan is a delivery management software that assists companies in streamlining dispatch processes and improving communication between managers and delivery drivers.
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Triggers when a new contact message is created.
Trigger when new task created.
Creates a contact.
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Sends a new Message.
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Updates a agent availability in textline.
Adds a new agent
Create a new customer.
Create a Delivery Task
Create a Pick and Delivery Task.
Creates a pick task.
Create an Appointment Task
Create an FOS Workflow Task.
Textline is a business process management spution provider based in the UK. Tookan is a cloud-based spution provider in Australia. Both companies are headquartered in United Kingdom. Textline and Tookan claim that they provide the same sputions, but in different geographies. They both claim that they can help companies enhance their business processes by integrating their software with other third party software. Their clients include public sector organizations, government agencies, oil and gas companies, utilities, telecom companies, healthcare organizations, financial institutions, and manufacturing companies.
Integration of Textline and Tookan is explained below:
Advantages for Textline’s Customers
Textline’s customers can integrate Textline with Tookan (and vice versa. This enables them to use their existing ERP/CRM systems (i.e., SAP, Oracle etc.. with Textline without having to modify their existing systems. This also helps increase productivity of employees because they do not have to use multiple interfaces to perform the same tasks.
For example, say an organization is using Oracle ERP system for accounting purposes. It has Textline for managing its business processes. Using integration of Textline and Tookan, the organization can integrate both systems so that the personnel who are operating Oracle ERP system can also operate Textline system using the same interface. Alternatively, an organization can use Oracle ERP system for accounting purposes, while it can use Textline for managing its business processes. Using integration of both systems, the personnel working on Oracle ERP system will also have access to Textline system. This enables them to use the same interface to perform different functions. This increases overall productivity of employees.
The integration of Textline and Tookan is seamless. It does not require any modification of the existing software of either company. This makes it easier for companies to implement new business processes or updates to existing processes. The seamless integration of both the systems also allows the processing of data faster. This helps improve overall productivity of employees.
Some organizations may not be able to modify their existing systems for integrating Textline and Tookan. In that case, they can opt for face-to-face training of their employees by the respective vendors. This will enable employees to learn how to use both systems together using the same interface.
Disadvantages for Textline’s Customers
While there are many advantages of integrating Textline and Tookan, there are some disadvantages as well:
Integrating Textline and Tookan may lead to increased costs for the organization. For example, if an organization wants to integrate Textline and Tookan, it needs to purchase licenses for both programs. This increases the overall costs. If an organization already has licenses for one or both programs, then there would be no additional costs to integrate Textline and Tookan . Otherwise, the organization may need to buy additional licenses for both programs depending upon its requirements. There may be some additional costs associated with integration as well, depending upon the type of integration that needs to be done. For example, if an organization wants to integrate both programs using web services or middleware then it needs to buy additional licenses or pay for consulting services from third parties such as Capgemini among others.
Costs associated with integrating Textline and Tookan may vary depending upon the number of users invpved in the project and their skill set/expertise required for the project. Training may be required for some users if there is a need to use both programs using a common interface. Otherwise, there may not be any additional costs apart from purchasing additional licenses for both programs.
The time taken for completing integration may vary depending upon a lot of factors including complexity of the project and skill set/expertise required by users invpved in the project. If a vendor is invpved in implementing an integration project then it may take less time as compared to DIY project where users will have to do it themselves. In a DIY project, there may be some delays due to lack of skills/expertise required by users as compared to experienced consultants from vendors such as Capgemini among others.
The process to integrate Textline and Tookan may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.