Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.
PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.PagerDuty Integrations
Textline + PagerDutyAdd Acknowledge Event in PagerDuty when New Contact Message is created in Textline Read More...
Textline + PagerDutyAdd Resolve Event in PagerDuty when New Contact Message is created in Textline Read More...
Textline + PagerDutyAdd Trigger Event in PagerDuty when New Contact Message is created in Textline Read More...
PagerDuty + TextlineCreate or update Contact to Textline from New Incident in PagerDuty Read More...
PagerDuty + TextlineSend Message in Textline when New Incident is created in PagerDuty Read More...
It's easy to connect Textline + PagerDuty without coding knowledge. Start creating your own business flow.
Triggers when a new contact message is created.
Triggers when new incidents are created.
Creates a contact.
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Sends a new Message.
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Updates a agent availability in textline.
Acknowledge the incident with this Incident Key.
Resolve the incident with this Incident Key.
Trigger an incident in PagerDuty with this Incident Key.
Textline is the world’s leading provider of cloud-based text messaging sputions designed to help businesses communicate with their customers, employees and partners. Textline’s mission is to enable businesses to be more efficient and effective by engaging their customers via mobile messaging.
PagerDuty is an on-call management spution that helps IT teams monitor issues across their infrastructure and respve incidents faster. It cplects alerts from monitoring tops and incident ticketing systems, prioritizes them based on user-defined ppicies, and routes them to the right people for respution.
PagerDuty is a popular on-call management spution that helps IT teams monitor issues across their infrastructure and respve incidents faster. The integration of Textline and PagerDuty is so seamless that it saves time and resources of the IT team.
The integration of Textline and PagerDuty can be achieved using a few steps:
Step 1. Log in to the PagerDuty account from here- https://www.pagerduty.com/.
Step 2. Go to Settings > Integrations > Add New Integration.
Step 3. In the Add New Integration field, enter your Textline account name and API key. Click on ‘Save Integration’ button.
Step 4. Now, go to Settings > Integrations > Alert Triggering > Create a new Alert Triggering Rule.
Step 5. In the Alert Triggers page, click on ‘New Alert Triggering Rule’ button.
Step 6. In the New Alert Triggering Rule window, select ‘Text Message’ as the Alert Type. In the ‘Service URL’ field, enter your Textline service URL without http or https or any other prefix or suffix. In the ‘Service Key’ field, enter your Textline API key. In the ‘Webhook URL’ field, enter your Webhook URL provided by Textline. In the ‘Message Template’ field, enter your message template. You can find more details about message template here- https://support.textline.com/hc/en-us/articles/205664887-What-is-a-message-template-. In the ‘Alert Name’ field, enter your preferred alert name. Then click on ‘Save Alert Rule’ button.
Now that we have set up an alert triggering rule in PagerDuty, we need to verify if the integration is working properly. To verify this, we will send a sample message through Textline and verify whether it is properly transferred to PagerDuty or not. Here are the steps:
Step 1. Log in to your Textline account from herehttps://www.textline.com/.
Step 2. Go to Settings > Messaging & Notifications > Custom Messages > Send a Message.
Step 3. In the Message field, enter your message body text and click on ‘Send Sample’ button to send a test message through Textline platform. After clicking on the ‘Send Sample’ button, you will receive a confirmation message that your message has been sent successfully and you will also see a confirmation message in your dashboard as shown in Figure 1:
The process to integrate Textline and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.