SugarCRM is a comprehensive customer relationship management product, from sales and marketing to service and support. It is used by companies of all sizes, across all industries.
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.Intercom Integrations
SugarCRM + IntercomSend Incoming Message in Intercom when New Lead is created in SugarCRM Read More...
It's easy to connect SugarCRM + Intercom without coding knowledge. Start creating your own business flow.
Triggers when you add a new case
Triggers when you add a new contact
Triggers when you add a new lead
Triggers when you add a new opportunity
Triggers when you add a new task
Triggers when you add a new user
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Create a new case
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
SugarCRM offers an intelligent help desk spution that will communicate with your customers through multiple channels and grow your revenues by delivering excellent customer experiences.
Intercom provides messaging, live chat, in-app chat, email, phone and surveys tops to communicate with your customers. The integration of SugarCRM and Intercom enables the fplowing:
Live chat functionality . The live chat functionality of Intercom connects with SugarCRM to show the availability statuses of the SugarCRM users according to their time zones. It also displays relevant information like name and email address of the SugarCRM users on request. It also lets you send messages directly to the SugarCRM users. The live chat functionality of Intercom makes it easier to communicate with the SugarCRM users and will lead to better relationships between the customers and your organization.
Email support . Intercom can be set up to send a notification of a new message or interaction from a customer directly to your Sugar CRM account, so that you can respond quickly without having to check emails throughout the day. Different email templates can be created for different types of messages received from a customer through Intercom, which helps in quick responses for different kinds of messages received from customers.
SugarCRM and Intercom can be integrated together to create a seamless communication experience for your customers. You can mix and match the options provided by SugarCRM and Intercom to create an omnichannel customer experience. For example, you can integrate the live chat functionality of Intercom with SugarCRM to display the details of the available SugarCRM users on request. You can also integrate email support of Intercom with SugarCRM to send notifications of new messages directly to your SugarCRM account, so that you can respond quickly without having to check emails throughout the day. The integration of these two applications will enable you to provide a simpler and more effective customer experience.
The process to integrate SugarCRM and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.