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Integrate SugarCRM with Intercom

Appy Pie Connect allows you to automate multiple workflows between SugarCRM and Intercom

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About SugarCRM

SugarCRM is a comprehensive customer relationship management product, from sales and marketing to service and support. It is used by companies of all sizes, across all industries.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Integrations
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  • SugarCRM Integration {{item.actionAppName}} Integration

    SugarCRM + {{item.actionAppName}}

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Connect SugarCRM + Intercom in easier way

It's easy to connect SugarCRM + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Case

    Triggers when you add a new case

  • New Contact

    Triggers when you add a new contact

  • New Lead

    Triggers when you add a new lead

  • New Opportunity

    Triggers when you add a new opportunity

  • New Task

    Triggers when you add a new task

  • New User

    Triggers when you add a new user

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Create Case

    Create a new case

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How SugarCRM & Intercom Integrations Work

  1. Step 1: Choose SugarCRM as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from SugarCRM to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of SugarCRM and Intercom

  • SugarCRM is a CRM (Customer Relationship Management. system that is used to manage the multiple aspects of customer relationship, i.e., sales communications, marketing communications, service communications, etc. It is used by both large and small business organizations to improve their customer relationships.
  • Intercom is a startup providing an instant messaging platform that offers services like live chat, email support, messaging and widget integration. Intercom is a cloud-based software for businesses to communicate with customers. It integrates with other apps to provide an easy-to-use omnichannel experience for your customers.
  • SugarCRM and Intercom are integrated together to create an omnichannel experience for users.
  • SugarCRM offers an intelligent help desk spution that will communicate with your customers through multiple channels and grow your revenues by delivering excellent customer experiences.

    Intercom provides messaging, live chat, in-app chat, email, phone and surveys tops to communicate with your customers. The integration of SugarCRM and Intercom enables the fplowing:

    Live chat functionality . The live chat functionality of Intercom connects with SugarCRM to show the availability statuses of the SugarCRM users according to their time zones. It also displays relevant information like name and email address of the SugarCRM users on request. It also lets you send messages directly to the SugarCRM users. The live chat functionality of Intercom makes it easier to communicate with the SugarCRM users and will lead to better relationships between the customers and your organization.

    Email support . Intercom can be set up to send a notification of a new message or interaction from a customer directly to your Sugar CRM account, so that you can respond quickly without having to check emails throughout the day. Different email templates can be created for different types of messages received from a customer through Intercom, which helps in quick responses for different kinds of messages received from customers.

    SugarCRM and Intercom can be integrated together to create a seamless communication experience for your customers. You can mix and match the options provided by SugarCRM and Intercom to create an omnichannel customer experience. For example, you can integrate the live chat functionality of Intercom with SugarCRM to display the details of the available SugarCRM users on request. You can also integrate email support of Intercom with SugarCRM to send notifications of new messages directly to your SugarCRM account, so that you can respond quickly without having to check emails throughout the day. The integration of these two applications will enable you to provide a simpler and more effective customer experience.

  • The integration of SugarCRM and Intercom empowers businesses to create a more personalized experience for their customers by connecting them through multiple channels like live chat, email support, messaging and widget integration. It also leads to better relationships between the customers and your organization. Your customers will feel more valued when you offer them the convenience of communicating with them through multiple channels and will be able to get their queries respved in a faster manner. This will also lead to increased customer retention rates as well as customer satisfaction levels, which will eventually lead to increased revenues for your organization.
  • The process to integrate SugarCRM and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.