Integrate SMS By Connect with ServiceNow

SMS By Connect

SMS By Connect is a leading SMS Gateway Service. The company provides a number of services that make it easy to send and receive SMS messages on the web. SMS By Connect also makes it easy to integrate SMS with other applications like Salesforce, E-mail, CRM etc.

ServiceNow

ServiceNow is a cloud based platform that helps in delivering customer experience at all levels of an organization. It offers a variety of products and services in the areas of IT Service Management, Customer Service Management, HR Service Management, Business Process Management and Security Operations Management.

Integration of SMS By Connect and ServiceNow

It is very important for every business to communicate with its customers regularly through a variety of channels. While email is one of the most commonly used channel for communication, SMS is also very popular. Especially for some companies, SMS is the only way through which they can communicate with their customers, and so it is equally important for them to do this via an effective and efficient manner. In order to do so, the companies need to integrate their SMS system with their CRM or customer relationship management system. This will ensure that when there are new opportunities, the companies can communicate with their potential customers through an SMS message. This will help them in not losing any potential business opportunities and helps in building stronger customer relationships.

ServiceNow helps in integrating SMS By Connect and ServiceNow by providing a way to send an automated SMS message as an alert when there is a new opportunity in a ServiceNow Opportunity. Whenever there is a new opportunity, an alert will be sent to the user who is assigned to that opportunity via an SMS message. The users can then take appropriate action to handle the opportunity accordingly. Since these alerts will be delivered via an SMS message, they can be received even if the user’s email account is down due to any reason. This ensures that the user does not miss out on any opportunity, even if his email account happens to be down for some time. Thus both the customer relationship management system and the SMS gateway service work together to ensure that both the companies and the customers do not miss out on any opportunity.

Benefits of Integration of SMS By Connect and ServiceNow

SMS By Connect helps in sending automated alerts whenever there is a new opportunity in the ServiceNow. This ensures that all the users are aware of all the opportunities available with the organization and they can take steps to handle those opportunities accordingly. This ensures that no potential opportunity is missed by any user and customers are satisfied with the level of service they receive from the company.

Further, as these alerts are sent via an SMS message and not via an email, they can be received even if the user’s email account happens to be down for some time due to any reason. This ensures that no matter what situation happens, whether the user’s email account has been hacked or something else, there will always be someone who knows about the opportunities available with the organization. Thus the customers will never have any issues while taking up new opportunities or orders from the company.

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