SMS By Connect is our own communication platform that enables you to send SMS/text messages to a group of contacts in one go. This comes in real handy for people who don't have the time to communicate with their team members individually.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
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Triggers when a new record is created.
Triggers when a record is update.
Send an SMS message to Selected Contacts
Creates a new record in a table.
Update a old record in a table.
SMS By Connect is a leading SMS Gateway Service. The company provides a number of services that make it easy to send and receive SMS messages on the web. SMS By Connect also makes it easy to integrate SMS with other applications like Salesforce, E-mail, CRM etc.
ServiceNow is a cloud based platform that helps in delivering customer experience at all levels of an organization. It offers a variety of products and services in the areas of IT Service Management, Customer Service Management, HR Service Management, Business Process Management and Security Operations Management.
It is very important for every business to communicate with its customers regularly through a variety of channels. While email is one of the most commonly used channel for communication, SMS is also very popular. Especially for some companies, SMS is the only way through which they can communicate with their customers, and so it is equally important for them to do this via an effective and efficient manner. In order to do so, the companies need to integrate their SMS system with their CRM or customer relationship management system. This will ensure that when there are new opportunities, the companies can communicate with their potential customers through an SMS message. This will help them in not losing any potential business opportunities and helps in building stronger customer relationships.
ServiceNow helps in integrating SMS By Connect and ServiceNow by providing a way to send an automated SMS message as an alert when there is a new opportunity in a ServiceNow Opportunity. Whenever there is a new opportunity, an alert will be sent to the user who is assigned to that opportunity via an SMS message. The users can then take appropriate action to handle the opportunity accordingly. Since these alerts will be delivered via an SMS message, they can be received even if the user’s email account is down due to any reason. This ensures that the user does not miss out on any opportunity, even if his email account happens to be down for some time. Thus both the customer relationship management system and the SMS gateway service work together to ensure that both the companies and the customers do not miss out on any opportunity.
SMS By Connect helps in sending automated alerts whenever there is a new opportunity in the ServiceNow. This ensures that all the users are aware of all the opportunities available with the organization and they can take steps to handle those opportunities accordingly. This ensures that no potential opportunity is missed by any user and customers are satisfied with the level of service they receive from the company.
Further, as these alerts are sent via an SMS message and not via an email, they can be received even if the user’s email account happens to be down for some time due to any reason. This ensures that no matter what situation happens, whether the user’s email account has been hacked or something else, there will always be someone who knows about the opportunities available with the organization. Thus the customers will never have any issues while taking up new opportunities or orders from the company.
The process to integrate SMS By Connect and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.