Integrate SMS By Connect with FuseDesk

SMS By Connect

SMS By Connect is a software-as-a-service (SaaS. messaging spution that provides organizations with the ability to send and receive business messages via text message, email, applications, desktops, social networks, and more. This service focuses on the applications of SMS for businesses by helping companies to reach customers via mobile devices. SMS By Connect is designed to enhance customer engagement through the use of customized business messages delivered directly to customers’ phones.

FuseDesk

FuseDesk is a software-as-a-service (SaaS. business management system used by maintenance departments. The platform offers features such as maintenance ticketing, work orders, inventory management, purchasing, sales, time tracking, and more. FuseDesk supports workflows for oil, gas, electric utility, HVAC, plumbing, HVACR, industrial, etc.

Integration of SMS By Connect and FuseDesk

The integration of the services of SMS By Connect and FuseDesk creates an overall benefit to businesses using either or both services. Because of this integration, businesses can now easily send messages about their products or services via SMS, email, or social media. Furthermore, the integration of these services allows for businesses to receive messages about issues with certain products or services. These messages may be sent via SMS, email, or social media. All of these messages can be viewed by employees of the company in one central location. This integration also prevents additional costs associated with hiring additional support staff to handle each type of message.

For example, if an employee of FuseDesk submits a request via the company’s platform for maintenance of an air conditioner on site at a customer’s location due to an issue relating to the air conditioning unit, an employee of SMS By Connect can view the submission and respond accordingly. This allows for enhanced customer service on the part of the company utilizing these services, as well as reduced costs associated with hiring additional employees to handle all of the messages that would otherwise be handled by different people. Using these integrated services also allows for effective management of all requests that are submitted by customers or employees of the company.

Benefits of Integration of SMS By Connect and FuseDesk

Integration of SMS By Connect and FuseDesk has several benefits. Two main benefits include the fplowing:

Reduced Costs – The cost savings gained from integrating these two services is significant because each product is used by many companies around the world. The integration of these services reduces the need for a company to hire multiple employees to handle requests from customers or employees. Since messages can be viewed by any employee who is assigned to monitor messages from one central location, it does not matter whether messages are received via SMS, email, or social media. In addition, fewer employees who handle messages from customers reduce the amount of work done by employees in general within a company. This frees up time for other employees to perform other tasks related to running a business. Better Communication – When messages receive messages via multiple methods such as SMS, email, and social media, it allows a better flow of information between a company and its customers or employees. For example, a customer may call a company to inquire about a product or service that they have purchased from the company. A representative from the company can respond directly to the customer via SMS so that the representative does not have to take time from other tasks in order to answer questions from customers or employees concerning products or services that have been purchased from them. In addition, employees will be notified via email when messages come into the system regarding their work requests or issues with certain products or services that they oversee. This allows for increased communication between employees and their superiors regarding issues that arise within a company.

The process to integrate SMS By Connect and FuseDesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.