Integrate Smartsheet with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Smartsheet and Zendesk

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About Smartsheet

Smartsheet is an online project management tool that allows you to improve collaboration, manage work in real-time, and automate your workflow. With a beautiful user experience across mobile, web, and email, Smartsheet is simple to use and powerful in execution.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Want to explore Smartsheet + Zendesk quick connects for faster integration? Here’s our list of the best Smartsheet + Zendesk quick connects.

Explore quick connects

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Connect Smartsheet + Zendesk in easier way

It's easy to connect Smartsheet + Zendesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Attachment

    Triggers whenever a new attachment is added to a row.

  • New Comment

    Triggers every time a new comment is added.

  • New Row

    Triggers whenever a new row is added.

  • Updated Row

    Triggers every time a row is updated.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Actions
  • Add Attachment to Row

    Adds a file attachment to a row.

  • Add Row to Sheet

    Add a row to a sheet.

  • Copy Row

    Duplicates row to another sheet.

  • Copy Workspace

    Creates a copy of the specified Workspace.

  • Create Workspace

    Creates a Workspace.

  • Move Row

    Moves row to another sheet.

  • Send Row

    Send a row via email.

  • Share Sheet

    Share a sheet.

  • Share Workspace

    Share a workspace.

  • Update Row

    Refresh an existing row with new values. A row ID is required.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Smartsheet & Zendesk Integrations Work

  1. Step 1: Choose Smartsheet as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Smartsheet to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Smartsheet and Zendesk

  • Smartsheet is a cloud-based project management software that helps you visualize and organize all of your projects. It is available as desktop applications, Android app, iOS app, and web application.
  • Zendesk is a cloud-based customer service software that enables you to track, manage, and respond to customer inquiries. It also provides analytics to help you measure the performance of your organization.

Integration of Smartsheet and Zendesk

  • Smartsheet has recently released integration with Zendesk.
  • This integration enables users to connect their Smartsheet account to Zendesk.
  • Users can create an unlimited number of contact records in Smartsheet from Zendesk. This means that if a user creates a contact in Zendesk, all related information will be automatically created in Smartsheet.
  • Users can now tag Zendesk contacts in Smartsheet. This feature allows you to easily identify and filter important contacts like customers, VIPs, or support agents.
  • With this integration, users can send automated reminders to people they want to fplow up with. They can also create tasks based on actions taken by customers in Zendesk. For example, if a customer has submitted a ticket for password recovery, then you can create a task in Smartsheet to reset the password.

Benefits of Integration of Smartsheet and Zendesk

  • The integration of Smartsheet and Zendesk enables both products to work together seamlessly. This cplaboration promotes efficiency and eliminates busy work. Both products are affordable so this integration will reduce your operational costs.

The process to integrate Smartsheet and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm