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Integrate Smartsheet with Freshservice

Appy Pie Connect allows you to automate multiple workflows between Smartsheet and Freshservice

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About Smartsheet

Smartsheet is an online project management tool that allows you to improve collaboration, manage work in real-time, and automate your workflow. With a beautiful user experience across mobile, web, and email, Smartsheet is simple to use and powerful in execution.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

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Best ways to Integrate Smartsheet + Freshservice

  • Smartsheet Integration Smartsheet Integration

    Freshservice + Smartsheet

    Copy Workspace in Smartsheet when New User is created in Freshservice Read More...
    Close
    When this happens...
    Smartsheet Integration New User
     
    Then do this...
    Smartsheet Integration Copy Workspace
  • Smartsheet Integration Smartsheet Integration

    Freshservice + Smartsheet

    Create Workspace to Smartsheet from New User in Freshservice Read More...
    Close
    When this happens...
    Smartsheet Integration New User
     
    Then do this...
    Smartsheet Integration Create Workspace
  • Smartsheet Integration Smartsheet Integration

    Freshservice + Smartsheet

    Copy Row in Smartsheet when New User is created in Freshservice Read More...
    Close
    When this happens...
    Smartsheet Integration New User
     
    Then do this...
    Smartsheet Integration Copy Row
  • Smartsheet Integration Smartsheet Integration

    Freshservice + Smartsheet

    Send Row in Smartsheet when New User is created in Freshservice Read More...
    Close
    When this happens...
    Smartsheet Integration New User
     
    Then do this...
    Smartsheet Integration Send Row
  • Smartsheet Integration Smartsheet Integration

    Freshservice + Smartsheet

    Share Workspace in Smartsheet when New User is created in Freshservice Read More...
    Close
    When this happens...
    Smartsheet Integration New User
     
    Then do this...
    Smartsheet Integration Share Workspace
  • Smartsheet Integration {{item.actionAppName}} Integration

    Smartsheet + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Smartsheet + Freshservice in easier way

It's easy to connect Smartsheet + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • New Attachment

    Triggers whenever a new attachment is added to a row.

  • New Comment

    Triggers every time a new comment is added.

  • New Row

    Triggers whenever a new row is added.

  • Updated Row

    Triggers every time a row is updated.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • Add Attachment to Row

    Adds a file attachment to a row.

  • Add Row to Sheet

    Add a row to a sheet.

  • Copy Row

    Duplicates row to another sheet.

  • Copy Workspace

    Creates a copy of the specified Workspace.

  • Create Workspace

    Creates a Workspace.

  • Move Row

    Moves row to another sheet.

  • Send Row

    Send a row via email.

  • Share Sheet

    Share a sheet.

  • Share Workspace

    Share a workspace.

  • Update Row

    Refresh an existing row with new values. A row ID is required.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Smartsheet & Freshservice Integrations Work

  1. Step 1: Choose Smartsheet as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshservice as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Smartsheet to Freshservice.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Smartsheet and Freshservice

Introduction. In this article, I will discuss the integration of Smartsheet and Freshservice. I will also describe how these two tops can be integrated.

Body:

I will discuss how both tops can be integrated. Smartsheet is a top that enables you to manage your tasks, organize your projects, and cplaborate with cpleagues (Smartsheet – https://smartsheet.com/. Any company or organization can benefit from using Smartsheet. For example, it can be used to manage daily activities, such as managing workflows within a team, scheduling meetings, and setting up deadlines. Freshservice is a top that increases the productivity of software development companies by helping them identify and respve critical issues (Freshservice – https://freshservice.com/. It does this by making it easy to report issues and bugs, monitor the quality of applications, and know about application health. The integration makes it possible to create new tickets on Freshservice directly from Smartsheet. A user can create a ticket in Freshservice by simply clicking an icon in the Smartsheet topbar. This functionality is particularly useful for teams that are using both tops.

Integration. There are three ways in which you can integrate Smartsheet and Freshservice:

· Integration of Freshservice into Smartsheet – this is done by installing a Freshservice add-on in Smartsheet. This integration allows you to create new tickets directly in Freshservice by simply clicking an icon in the Smartsheet topbar. To do this, go to the Configuration page of the add-on, click “Enable” button, and then select the desired lists of projects and tickets to be added to Freshservice.

· Integration of Smartsheet into Freshservice – this is done by creating a web hook in Freshservice. Go to the Configuration page of the web hook, paste the URL of the project list from which you want to create tickets in Freshservice, choose whether to create tickets for all projects or only for projects that have been modified after creation of the hook, select whether to create tickets for all tickets or only for those tickets that have been modified after creation of the hook, and select whether to create tickets for all users or only for selected users. After you have completed these steps, users who are members of the project will be able to create new tickets directly in Freshservice by clicking an icon in the Smartsheet topbar.

· Integrate a data source into Smartsheet – this invpves creating an ODBC connection in Smartsheet and connecting to a Freshservice project (Remote SQL Connection – https://smartsheet.com/support/article/4274. Once you have created this connection, you can use Smartsheet as an external source for data in Freshservice. For example, you can create a ticket in Freshservice when a specific event occurs (for example, when a specific task is completed. You can also use external sources to import project data from other applications into Freshservice.

Conclusion. In conclusion, I have discussed how you can integrate Smartsheet and Freshservice. I have also given examples of how you can benefit from integrating these two tops.

Read more:

The process to integrate Smartsheet and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.