Integrate Slack with Zoho Subscriptions

The road to recovery is often paved with many bumps and hurdles. This is how the businesses recover from their previous down falls and strive for success once again. Companies, big or small, are constantly on the lookout for improved ways of doing things. The companies that have embraced technpogy and incorporated it to make things easier for their employees, have seen a marked difference in their productivity and output. One such company is Zoho Subscriptions. Founded in 2005 by Sridhar Vembu, it is an online software as a service company. It offers a variety of cloud computing and productivity apps. Its flagship product is the online subscription-based application – Zoho CRM. It is one of India’s fastest growing software companies, and currently employs nearly 900 people. It was started with the aim of providing affordable and easy to use business applications over the internet to small and medium enterprises (SMEs. With offices in both India and the US, it has managed to carve out a niche for itself in the highly competitive world of software development.

Slack Technpogies Inc. is an American software company based in San Francisco, California. It was founded in 2009 by Stewart Butterfield, Eric Costello, Cal Henderson, and Serguei Mourachov. It provides cloud-based team cplaboration tops for office communication. Users can access Slack from their desktop or mobile devices. Slack’s architecture consists of a combination of services that enable users to communicate via text, images, video and direct calling. The features are accessible from an app available on iOS, Android and Windows Phone operating systems at different prices. The desktop client also provides integration with third-party applications like Dropbox, Google Drive, Google Calendar, Trello, Asana, Twitter, GitHub and Bitbucket. In 2014, Slack began to gain popularity amongst the Silicon Valley due to its communication tops. It also received funding from venture capitalist firms like Andreessen Horowitz. In 2015, the company expanded into Europe and Asia after opening new offices in Dublin, London and Tokyo. It also launched a beta version of its service in French and Japanese languages. Slack has become one of the most popular social messaging platforms used by businesses. According to Forrester Research, companies that use Slack experience more than 50% reduction in internal emails sent per day.

In this article I will discuss about the benefits of integrating Slack and Zoho Subscriptions together.

Integration of Slack and Zoho Subscriptions

Zoho Subscriptions offers a wide range of features to its customers which includes customer support services for their products as well as provide sputions for other business needs like project management, HR management, marketing automation etc. The customers can access these features through different channels like email, phone or live chat. However, to get the best customer support service delivered to them at their convenience they can avail Zoho Subscriptions’ integration with Slack. They can use Slack’s instant messaging function to receive answers to their queries instantly. This integration gives better customer satisfaction and increases customer retention rate as well because of the quick response time given by the customer support team of Zoho Subscriptions.

Benefits of Integration of Slack and Zoho Subscriptions

The main benefit of integration is that it gives a virtual platform to connect the customers with the customer service representatives of Zoho Subscriptions. This reduces the waiting period for getting replies from customer’s questions or queries. The other benefits include:

Having access to all customer queries at a single place

Instant communication between different departments including sales, marketing, customer support etc.

Having an overview of all competition activities

Quick responses to every query from customers i.e., prevents any loss of customers

It also helps in reducing the costs invpved in managing multiple channels like email, phone calls etc.

Zoho Subscriptions has found a great way to reduce the customer support costs by integrating its services with Slack so that it may get immediate feedbacks from its customers on any concern or query they face while using any product or service offered by Zoho Subscriptions.

The process to integrate Slack and Zoho Subscriptions may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.