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Integrate Slack with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Slack and Zendesk

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About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best ways to Integrate Slack + Zendesk

  • Slack Integration Zendesk Integration

    Slack + Zendesk

    Create Ticket to Zendesk from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Zendesk Integration Create Ticket
  • Slack Integration Zendesk Integration

    Slack + Zendesk

    Update User in Zendesk when New Starred Message is created in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Zendesk Integration Update User
  • Slack Integration Zendesk Integration

    Slack + Zendesk

    Create User to Zendesk from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Zendesk Integration Create User
  • Slack Integration Zendesk Integration

    Slack + Zendesk

    Create Organization to Zendesk from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Zendesk Integration Create Organization
  • Slack Integration Zendesk Integration

    Slack + Zendesk

    Update Ticket in Zendesk when New Starred Message is created in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Zendesk Integration Update Ticket
  • Slack Integration {{item.actionAppName}} Integration

    Slack + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Slack + Zendesk in easier way

It's easy to connect Slack + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Slack & Zendesk Integrations Work

  1. Step 1: Choose Slack as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Slack to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Slack and Zendesk

Slack?

Slack is considered as a communication top in which the users can share information with each other and also can perform different types of tasks in one single application.

Slack was designed by the team of developers in San Francisco who are working together for several years and were able to develop it. It started operating in August 2013 and within just 2 years it has become the fastest growing business application. By now, Slack has 3 million active users each month. The maximum number of people using Slack at any point of time is 2 million.

The main aim behind its creation is to replace email as a primary mode of communication in an organization. And the results have been outstanding. According to the research, the employees are now productive by about 60% while working in Slack.

Zendesk?

Zendesk is a software company that provides online customer service software for small businesses. They provide easy-to-use web applications that enable small businesses to better understand their customers’ needs and deliver valuable customer service experiences.

Zendesk was founded by Mikkel Svane and Morten Primdahl in Copenhagen around 2007, today it has more than 100000 customers and serves more than 4000 companies from different countries.

Integration of Slack and Zendesk

Slack and Zendesk can be integrated with each other in order to enhance the efficiency of both these applications. The integration will allow us to transfer the messages between Slack and Zendesk in real time which will help the users to give better customer service to their clients. If we integrate these two applications then the user will get rid of the email and also will keep a record of all the interactions with the customers right on their dashboard. In this way, they can manage all their customer support issues efficiently and avoid mistakes completely.

Benefits of Integration of Slack and Zendesk

Integrating Slack and Zendesk will provide many benefits to the users such as:

  • Users will be able to save their time that they used to spend on emailing and will be able to focus more on their work. It will also save them from getting distracted by emails which they get from their customers.
  • It will provide them with better productivity because they will be able to spend less time on finding information and therefore they will be able to focus more on their work without any distraction.
  • This integration will also prevent them from making mistakes such as accidentally deleting or sending out a message to a wrong recipient because now they will have all the data about their customers on one single place. On the contrary, if they had sent a message to a wrong person then it would have been gone permanently which would have caused a lot of trouble for them. So, in this way, integrating Slack and Zendesk will be very helpful for the users as it will make them much more efficient and productive workers.

The process to integrate Slack and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.