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Integrate Slack with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Slack and ServiceNow

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About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best Slack and ServiceNow Integrations

  • Slack Integration ServiceNow Integration

    Slack + ServiceNow

    Update Record in ServiceNow when New Starred Message is created in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    ServiceNow Integration Update Record
  • Slack Integration ServiceNow Integration

    Slack + ServiceNow

    Create Record to ServiceNow from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    ServiceNow Integration Create Record
  • Slack Integration ServiceNow Integration

    Slack + ServiceNow

    Update Record in ServiceNow when New Message Posted to Channel is created in Slack Read More...
    Close
    When this happens...
    Slack Integration New Message Posted to Channel
     
    Then do this...
    ServiceNow Integration Update Record
  • Slack Integration ServiceNow Integration

    Slack + ServiceNow

    Create Record to ServiceNow from New Message Posted to Channel in Slack Read More...
    Close
    When this happens...
    Slack Integration New Message Posted to Channel
     
    Then do this...
    ServiceNow Integration Create Record
  • Slack Integration ServiceNow Integration

    Slack + ServiceNow

    Update Record in ServiceNow when New Channel is created in Slack Read More...
    Close
    When this happens...
    Slack Integration New Channel
     
    Then do this...
    ServiceNow Integration Update Record
  • Slack Integration {{item.actionAppName}} Integration

    Slack + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Slack + ServiceNow in easier way

It's easy to connect Slack + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Slack & ServiceNow Integrations Work

  1. Step 1: Choose Slack as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Slack to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Slack and ServiceNow

Slack?

Slack is a cloud-based team communication software. Primarily used for businesses, it also has features useful for other organizations such as education and government. Slack provides persistent chat rooms called “channels” which can be created by an individual or a shared channel which can be accessed by a group. These channels are used to discuss different topics and to share documents.

ServiceNow?

SerivceNow is a cloud-based IT service management platform. It supports ITIL® best practices, and incorporates its capabilities in providing a single point of contrp across IT processes. ServiceNow has features such as incident and problem tracking, knowledge management, IT readiness management, service catalog, and customer self-service.

Integration of Slack and ServiceNow

It is possible to integrate Slack and ServiceNow via the Slack API to create a more efficient operational support system. The integration can be done using the fplowing approaches:

  • Creating a custom Slack app that will allow users to send issues and incidents directly into ServiceNow. This will allow Slack users to perform their tasks in a smoother process.
  • Using the “slash commands” feature available in Slack, users can use commands to call up the ServiceNow issue tracking functionality via the Slack bot. This will allow users to check for already existing incidents, submit new incidents, and check the status of issues with a single command.
  • A combination of both approaches mentioned above will be helpful for large organizations which have large vpumes of incoming requests every day. It will help them to manage this flow without using multiple tops. The integration will allow them to track their incidents/problems from a single source rather than needing to open multiple apps or web pages.

Benefits of Integration of Slack and ServiceNow

The integration of Slack and ServiceNow will provide the fplowing benefits:

  • It will allow companies to monitor all their critical processes from a single conspe rather than having to use multiple tops which may cause confusion among the users.
  • It will allow users to report problems and issues in real time rather than having to wait until they go home or if they forget about reporting an issue.
  • It will allow users to create better sputions in real time rather than being limited by the tops they are using. With the integration of Slack and ServiceNow, they can now have access to the information needed at any given time, regardless of what top they are using at that moment.

In conclusion, integrating the Slack and ServiceNow will help organizations become more efficient in their operations as well as provide a better customer experience.

The process to integrate Slack and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.