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Integrate Slack with Intercom

Appy Pie Connect allows you to automate multiple workflows between Slack and Intercom

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About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

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    Slack + {{item.actionAppName}}

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Connect Slack + Intercom in easier way

It's easy to connect Slack + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Slack & Intercom Integrations Work

  1. Step 1: Choose Slack as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Slack to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Slack and Intercom

Slack is a team communication platform that allows the user to create channels, share files and messages, and it supports integrations with third-party applications. It is primarily used for office productivity, but its features can also be used to share media such as images and videos. It was launched in February 2014 by Stewart Butterfield, Eric Costello, Cal Henderson, Serguei Mourachov and Peter Armstrong. Intercom is a platform for customer communication, which is used by companies around the world to communicate with their customers. Intercom provides tops to create and send messages and track interactions between customers and companies. It allows companies to engage with their customers based on the data they’ve received from these interactions. Intercom was founded by Eoghan McCabe, Des Traynor, David Barrett, Ciaran Lee and David Heinemeier Hansson in 2011.

1- Integration of Slack and Intercom

Slack can integrate with Intercom so that communications between Slack users are automatically added to Intercom conversations. This integration allows you to see the activity happening in Slack in your Intercom account. It also means that when a customer replies to one of your messages on Intercom, his or her response will appear directly in the channel of the Slack conversation where the original message was sent from. The “Slack + Intercom” integration works best if you start using both tops at the same time. Otherwise, you may want to wait until you have a few conversations before you add this integration.

2- Benefits of Integration of Slack and Intercom

The “Slack + Intercom” integration makes it easier to monitor your support activities across different messaging platforms. You can see all of your support conversations in one place. This integration also helps to identify which types of messages are being sent across different channels. It helps you add context to your conversations and respond more efficiently to customer queries or concerns.

Slack is an online group communication service. It is designed for teams who work together on a regular basis and need a convenient way to stay up-to-date about what each other are working on. It can be used for chat within a team or company, or for direct messages between cpleagues. It also supports integrations with third-party applications, including Google Drive, Dropbox, Asana, Zendesk, Salesforce, Twitter, Facebook and MailChimp. Slack was launched by Stewart Butterfield, Eric Costello, Cal Henderson, Serguei Mourachov and Peter Armstrong in February 2014. The name Slack comes from a term that means “a state of relaxed efficiency”. Slack has been acquired by Microsoft in June 2017 for $7.5 billion.

Intercom is a platform for customer communication, which is used by companies around the world to communicate with their customers. Intercom provides tops to create and send messages and track interactions between customers and companies. It allows companies to engage with their customers based on the data they’ve received from these interactions. Intercom was founded by Eoghan McCabe, Des Traynor, David Barrett, Ciaran Lee and David Heinemeier Hansson in 2011.

The process to integrate Slack and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.