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Integrate Slack with Freshworks CRM

Appy Pie Connect allows you to automate multiple workflows between Slack and Freshworks CRM

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About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

About Freshworks CRM

Freshworks CRM is an AI-powered software platform that uses a 360-degree view of your customers to score leads.

Freshworks CRM Integrations

Best ways to Integrate Slack + Freshworks CRM

  • Slack Integration Freshworks CRM Integration

    Slack + Freshworks CRM

    Create Contact to Freshworks CRM from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Freshworks CRM Integration Create Contact
  • Slack Integration Freshworks CRM Integration

    Slack + Freshworks CRM

    Create Note to Freshworks CRM from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Freshworks CRM Integration Create Note
  • Slack Integration Freshworks CRM Integration

    Slack + Freshworks CRM

    Create Account to Freshworks CRM from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Freshworks CRM Integration Create Account
  • Slack Integration Freshworks CRM Integration

    Slack + Freshworks CRM

    Add Appointment in Freshworks CRM when New Starred Message is created in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Freshworks CRM Integration Add Appointment
  • Slack Integration Freshworks CRM Integration

    Slack + Freshworks CRM

    Create Task to Freshworks CRM from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Freshworks CRM Integration Create Task
  • Slack Integration {{item.actionAppName}} Integration

    Slack + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Slack + Freshworks CRM in easier way

It's easy to connect Slack + Freshworks CRM without coding knowledge. Start creating your own business flow.

    Triggers
  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

  • New Appointment

    trigger when new appointment created.

  • New Completed Task

    Trigger when any task gets completed.

  • New Contact

    Trigger when new contact is created.

  • New Deal

    Trigger when new deal created.

  • New Task

    Trigger when new task created.

    Actions
  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

  • Add Appointment

    Add an appointment.

  • Create Account

    Create an account.

  • Create Contact

    Creates a contact.

  • Create Deal

    Creates a deal.

  • Create Note

    Creates a note.

  • Create Task

    Creates a task.

  • Update Contact

    Updates an existing contact.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Slack & Freshworks CRM Integrations Work

  1. Step 1: Choose Slack as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshworks CRM as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Slack to Freshworks CRM.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Slack and Freshworks CRM

Slack is a cloud-based team communication and cplaboration platform. It was founded in 2009 by Stewart Butterfield, Eric Costello, Cal Henderson, and Serguei Mourachov, and launched in February 2013. Slack is considered one of the fastest growing enterprise software companies with over 8 million daily active users around the world. In July 2018, the company raised $427 million (USD. at a $7.1 billion (USD. valuation.

Slack works like IRC client or group chat. It allows you to create multiple sub-channels to discuss topics relevant to specific sub-groups of your organization. This way, the conversations are kept organized and the relevant information can be shared within each sub-group. You can also integrate Slack into third-party apps like Google Drive, Dropbox, Trello, among others to enhance cplaboration.

Freshworks is an Indian Software as a Service (SaaS. provider that provides online customer support software for small and medium-sized businesses. Freshworks was co-founded by Girish Mathrubootham, Shan Krishnasamy, and Gyanendra Mishra in 2011. It is based in San Bruno, California with offices in the United States, the United Kingdom, Australia, Germany, Japan, Singapore, and India. The company has over 10,000 customers worldwide including Tesla, Target, Nike, Tinder, Uber, eBay, Shell, Yelp, Lufthansa Group and other Fortune 500 companies.

Freshworks CRM is a cloud-based customer relationship management software that helps small businesses manage their operations efficiently. Features include customer service tracking, live chat support, call tracking, lead generation form top, email marketing integration etc. The Freshworks CRM app is available for both Android and iOS devices to provide easy access to your customer database on the go.

Integration of Slack and Freshworks CRM

Slack has partnered with Freshworks to bring together two popular customer support platforms. With this integration, you can now track all your customer queries from Freshworks CRM inside Slack channels. You can also enter new tickets directly from Slack without having to switch between different applications. This integration will allow you to respond faster to customer queries by keeping all your customer data in one place.

Benefits of Integration of Slack and Freshworks CRM

With this integration between Slack and Freshworks CRM are many benefits are achieved including:

Time saving – You can now track customer queries from Slack directly to Freshworks CRM. This means you won’t have to open the Freshworks CRM application every time you receive a ticket from your customers. This will save you time as well as improve your efficiency.

Customer satisfaction – Customers will be able to submit tickets via your company’s preferred channel which can be Slack or Freshworks CRM. This way they know where to go when they need assistance with their issues or complaints about your company or products/services. Customer satisfaction will improve as you show good customer service.

Improved productivity – With the integration of Freshworks CRM and Slack it becomes easier to communicate with customers through your preferred channel – Slack or Freshworks CRM – and not have to switch between applications to check on tickets or respond to customers’ queries. This improves productivity as you don’t waste time switching between applications and thus more time for other tasks like managing support calls and respving issues.

The integration of Slack and Freshworks CRM makes it convenient for users to manage customers’ issues more efficiently as they don’t have to switch between applications to check on tickets or respond to customers’ queries any longer. This integration also improves productivity as users don’t waste time switching between applications and thus more time for other tasks like managing support calls and respving issues.

The process to integrate Slack and Freshworks CRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.