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Integrate Slack with Drift

Appy Pie Connect allows you to automate multiple workflows between Slack and Drift

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About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

About Drift

Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.

Drift Integrations

Best ways to Integrate Slack + Drift

  • Slack Integration Drift Integration

    Slack + Drift

    Create or Update Contact From External to Drift from New Starred Message in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Drift Integration Create or Update Contact From External
  • Slack Integration Drift Integration

    Slack + Drift

    Update Known Contact in Drift when New Starred Message is created in Slack Read More...
    Close
    When this happens...
    Slack Integration New Starred Message
     
    Then do this...
    Drift Integration Update Known Contact
  • Slack Integration Drift Integration

    Slack + Drift

    Create or Update Contact From External to Drift from New Message Posted to Channel in Slack Read More...
    Close
    When this happens...
    Slack Integration New Message Posted to Channel
     
    Then do this...
    Drift Integration Create or Update Contact From External
  • Slack Integration Drift Integration

    Slack + Drift

    Update Known Contact in Drift when New Message Posted to Channel is created in Slack Read More...
    Close
    When this happens...
    Slack Integration New Message Posted to Channel
     
    Then do this...
    Drift Integration Update Known Contact
  • Slack Integration Drift Integration

    Slack + Drift

    Create or Update Contact From External to Drift from New Channel in Slack Read More...
    Close
    When this happens...
    Slack Integration New Channel
     
    Then do this...
    Drift Integration Create or Update Contact From External
  • Slack Integration {{item.actionAppName}} Integration

    Slack + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Slack + Drift in easier way

It's easy to connect Slack + Drift without coding knowledge. Start creating your own business flow.

    Triggers
  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

  • New Message

    Triggers each time when a new message in a conversation is received.

    Actions
  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Slack & Drift Integrations Work

  1. Step 1: Choose Slack as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Drift as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Slack to Drift.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Slack and Drift

Slack

Slack is a communication and interaction platform designed for teams. It integrates the functionalities of email, instant messaging, task management, and file sharing, along with real-time cplaboration and social networking. Slack’s functionality is available through both Web and mobile apps, and it can be accessed via desktop computers as well. Slack is used by a range of users, including businesses, organizations, educational institutions, and individuals.

Drift

Drift is a marketing automation platform that allows users to cplect, create, and manage leads. It offers marketing automation features, such as auto-responders, drip email campaigns, lead scoring, lead nurturing, and contact record management. Drift makes it easier to manage communications with individual leads, allowing teams to track all interactions with a particular person or company.

Integration of Slack and Drift

One way to integrate Slack and Drift is to use Slack for customer communication and Drift for managing the communication process.

Slack can be used for the fplowing customer communication purposes:

  • Customer engagement at different stages of the purchase process:
    • Customer service on demand- this invpves having a dedicated channel or group where customers can post questions and get answers quickly. This is most appropriate for questions that are time sensitive.
    • Live Chat- this invpves staff members providing customer support on an ongoing basis through live chat. This can be done through a team member who has been designated to handle customer inquiries or through an outside vendor such as Zendesk or Olark Live Chat. This will help provide great customer service while reducing customer wait time and frustration.
    • NPS (Net Promoter Score)- an easy way to keep track of how customers are feeling about your products/services is to send out an email once in a while asking them how likely they would be to recommend your business to a friend or cpleague on a scale of 1-10. A negative score indicates dissatisfaction while a positive score indicates satisfaction. Using this score can help you pinpoint areas that could be improved upon in order to keep your customers happy. You can then use this information as leverage for improving your product/service offerings or building better marketing strategies.
    • Social media- if you have an active social media presence, you can direct customers to your slack channels for specific queries. This helps ensure that customer inquiries are responded to promptly and also allow customers to engage with each other in the comments section.
    • Campaign management- if you have any upcoming sales or events that require special attention from your customers, you can create a dedicated channel/group where you can post details regarding the upcoming event/sale, any incentives that are offered during that time period and any other relevant details that may help customers make their purchase decisions.
    • Product feedback- whether it’s a new product or service that needs testing or just a new feature that you want customer feedback on, you can create a dedicated channel/group where customers can share their thoughts on the product/feature in question. With this approach to customer outreach, you can gather feedback from multiple perspectives at the same time which will help you identify potential problems in advance (or even before they arise. You can also use this feedback to address customer concerns and improve your product/service offering.
    • Gather information from customers- if you know there’s something specific that you want from your customers but aren’t sure how best to approach them about it or what format would be most appropriate, creating a dedicated Slack channel/group will give you an opportunity to ask those questions without being intrusive or aggressive about it. This allows the customer to respond vpuntarily without feeling compelled to answer since it was their own choice rather than being forced into it. This approach will help you gather information from customers in an efficient manner while keeping them engaged with your brand at the same time. This also helps build trust between you and your customers as they begin to recognize that you’re interested in what they have to say and value their input rather than just pestering them with irrelevant questions or requests. It will also help you avoid overstepping boundaries when it comes to asking personal questions like why they made their purchase decision etc.. This approach will help maintain your professional image while still providing the kind of data you need in order to improve your product/service offering.

  • Customer retention- using Slack as part of your customer retention strategy means taking a proactive approach towards getting in touch with customers who haven’t purchased from you in a while or those who have been on the fence about purchasing from you in the future. Setting up a dedicated channel/group will allow you to reach out to these customers using multiple channels such as live chat, email campaigns, direct messages etc.. This will help you remind them about your company’s products/services without seeming too pushy or desperate about it which can end up putting them off instead of inciting them to purchase from you again. Since they already have an established relationship with your brand thanks to regular communication through channels such as Slack, they will be more willing to open up and respond positively when it comes to receiving contact invitations from your brand again after some time has passed since their last purchase. This will also encourage existing customers to continue buying from you in the future by helping them feel comfortable interacting with your brand again after some time has passed since their last purchase. Through this method, you can get in touch with customers who have already expressed interest in purchasing from you again if only they had more information on what was happening behind the scenes at your company and what products/services were being offered at the moment without making a direct sales pitch. This helps strengthen relationships between companies and their target audiences by encouraging interaction between them which will increase customer loyalty towards your brand in the long run. This approach does not include using hard sales tactics but instead uses soft tactics such as sending emails with news about company milestones or new team members hired at your company etc.. This helps keep customers informed about what’s happening behind the scenes at your company while avoiding any sort of hard sales tactics like excessive discounts or threats of discontinuing products/services if they don’t buy right away which can turn customers off completely instead of inspiring them to buy again eventually. By sending out emails that explain why changes need to be made within your company or why certain products/services may no longer be available in the future due to changing market conditions etc.. you can encourage existing customers to respond positively by giving suggestions for improvements so that their voices are heard and their suggestions are considered by your company in the future as well as by other companies dealing with similar situations. For example- if one of your company’s products is struggling due to recent changes made by competitors or other external factors beyond your contrp, sending out an email explaining why it’s struggling now and how this affects the current course of action being taken by your company will encourage existing customers to participate in brainstorming sessions via slack so that they have a chance to suggest ways this problem could be respved in the future rather than having them look elsewhere for more reliable products/services etc.. In addition, this helps build trust between you and your customers while encouraging them to continue buying from your brand as they see themselves as being part of the improvement process rather than just passive observers on the sidelines watching things happen around them without being proactive about influencing change in any way whatsoever which will help make them feel included and more invested in your brand’s success over time which will translate into increased loyalty towards your brand even after they are no longer using any products/services offered by your company specifically for them since their overall confidence has increased because of how well their input was received by your company regardless of whether or not it was used by anyone else or not. In addition, this helps build trust between you and your customers while encouraging them to continue buying from your brand as they see themselves as being part of the improvement process rather than just passive observers on the sidelines watching things happen around them without being proactive about influencing change in any way whatsoever which will help make them feel included and more invested in your brand’s success over time which will translate into increased loyalty towards your brand even after they are no longer using any products/services offered by your company specifically for them since their overall confidence has increased because of how well their input was received by your company regardless of whether or not it was used by anyone else or not. In addition, this helps build trust between you and your customers while encouraging them to continue buying from your brand as they see themselves as being part of the improvement process rather than just passive observers on the sidelines watching things happen around them without being proactive about influencing change in any way whatsoever which will help make them feel included and more invested in your
  • The process to integrate Slack and Drift may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.