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Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the worldRead More
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Skype for Business is a communication platform that is used by companies to communicate with each other. This includes message, video and audio communication. Skype for Business allows companies to share files, have meetings and the option to have calls with up to 250 people. Skype for Business can be downloaded on computers, tablets, smartphones and more. Skype for Business has over 330 million active users. Microsoft has announced that they will replace Skype with Skype for Business in 2016. Microsoft will not allow new consumer Skype accounts, but existing accounts are still active.
Zendesk is a ticketing system that is used by companies to handle customer support tickets. Zendesk has over 100 million users and handles over 24 billion tickets every year. Zendesk is available on multiple platforms including web, iOS, Android, Windows Phone, Mac, Linux and the Zendesk app. Zendesk allows you to create different departments within your company that each have their own support team. Each department has their own logo which makes it easier to identify the support team that is helping you. Zendesk also offers you the option to have call centre staff available 24/7. The main benefit of having call centre staff available is that they can answer questions before customers need to open a ticket and therefore avoid them needing to create a ticket.
One way to integrate Skype for Business and Zendesk is by using the Zendesk Contact Us top. Users can use this top to contact Zendesk directly from Skype for Business. If potential customers use the Contact Us top, they do not need to create a ticket before opening a ticket with Zendesk. This way you can save time because the customer only needs to open one ticket instead of two. Another way to integrate Skype for Business and Zendesk is by using the “Open Ticket” button within Skype for Business. Customers can use this button if they want to open a ticket with Zendesk and then they can send this info to you directly through Skype for Business.
Integrating Skype for Business and Zendesk will make it easier for users to contact your company as they only need to open one ticket instead of two. This will also make it easier for you as an administrator as you will receive less tickets from customers asking questions before opening a ticket. Customers will have a better experience as they will be able to contact your company directly from within Skype for Business and customers will know exactly who they need to contact if they have a question. It will also be easier for customers to provide information about their issue as they will be able to include all the relevant information without creating a separate ticket first.
The process to integrate Skype for Business and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
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