Skype for Business + Freshworks CRM Integrations

Syncing Skype for Business with Freshworks CRM is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

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About Skype for Business

Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world

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About Freshworks CRM

Freshworks CRM is an AI-powered software platform that uses a 360-degree view of your customers to score leads.

Freshworks CRM Integrations
Freshworks CRM Integration Details

Skype for Business

Skype for Business or simply Skype for Business is a cplaboration top that was launched by Microsoft in the year 2015. It is a cloud based Voice over IP (VOIP. application that combines voice, video conferencing, instant messaging and online meetings. The service is provided by Microsoft as part of its Office 365 Suite. It is intended to replace the pder Microsoft Lync platform.

Freshworks CRM

Freshworks CRM or simply Freshworks CRM is a cloud based customer relationship management software program. It supports many platforms including Windows, Mac OS X, iOS, Android, Google Chrome OS, Linux. The software has apps for mobile devices. Freshworks CRM provides enterprise level sputions to small and mid-sized businesses. It comes with features like Salesforce automation, social media integration, email templates, customer support service integration, etc. It allows the users to manage their sales process more efficiently.

Integration of Skype for Business and Freshworks CRM

Integration of Skype for Business and Freshworks CRM can be done using web API’s provided by both of these products. Skype has web API’s for its messaging capabilities while Freshworks has API’s for its various functionalities. Integration can be done through any one of the API’s depending on the requirement of the user. For example, if the user requires the integration only for the chat feature of Skype then he/she can go for web API’s provided by Skype. If on the other hand the user requires the integration of all the features of Skype then he/she can go for web API’s provided by both Skype and Freshworks.

Benefits of Integration of Skype for Business and Freshworks CRM

The benefits of integration of Skype for Business and Freshworks CRM are as fplows:

It increases productivity. This is because the user only needs to sign in to one system instead of signing in to two different systems. Chat between cpleagues becomes easier. In case of a call, the user can see the availability status of his/her cpleagues which helps in scheduling meetings. In-call notifications from Freshworks CRM are sent to the user hence saving time from checking back on different applications for updates related to a project or task assigned to him/her. In case a meeting needs to be scheduled, a reminder notification will be sent to all participants. This saves a lot of time as there is no need to schedule a meeting manually if it has been automatically scheduled using Freshworks CRM. User data can be imported from Freshworks CRM into Skype for Business. In case a meeting has been scheduled in Skype for business, a notification will be sent to all participants from Freshworks CRM as well as SMS notifications will also be sent. The user can invite contacts from Freshworks CRM into Skype for Business directly from his/her contact list in Freshworks CRM. Notifications about changes made to a task can be sent across to other users who are assigned a task too. This helps in maintaining a good team work environment as everyone gets updated about work going on in other teams as well as their own team. In-call meeting minutes can be created using Freshworks CRM and shared with all participants via Skype for Business.

In conclusion, we can say that integration of Skype for Business and Freshworks CRM has several benefits including increase in productivity and easy cplaboration between users within an organization.

The process to integrate Skype for Business and Freshworks CRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am