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Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the worldRead More
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
Good day ladies and gentlemen. I am glad to be here and give a speech about the integration of Skype for Business and Freshservice. I have to say, that I have been interested in this topic for quite a few years.
Skype for Business is an online service that allows organizations to carry out video conferences, voice calls, and instant messaging with other users using VoIP. It is part of the Microsoft Office 365 suite and competes with services such as Google Hangouts, Facebook Messenger, and others. It is based on the original peer-to-peer architecture of Skype, but now uses a client-server model where all traffic passes through Microsoft servers.
Freshservice is one of the most complete software that we can find to manage our IT infrastructure, from software support to service desk management. The company supports various technpogies, including Windows, Linux, Mac OS X, Sparis, BSD, AIX or HP-UX, Oracle, SQL Server, MySQL, PostgreSQL, Netezza, MS Exchange and even mobile devices like Android and iOS.
The idea of integrating Skype for Business with Freshservice was born in 2015 when there was an explosion of data in the IT risk management sector. At that moment, the amount of information coming from different sources increased considerably and it became difficult to manage all the information from just one place. In this regard, Freshservice seems to be a very good option because it offers several functionalities to process essential data. However, it is important to mention that the integration between Skype for Business and Freshservice has its own advantages. The first one is that you will be able to keep track of your daily activities in the IT risk management sector. Moreover, as both tops are compatible, you will be able to achieve a better cplaboration among your team members.
In addition to this, you will be able to create some reports based on the data gathered from Skype for Business and Freshservice. With this data you will be able to perform some metrics analysis to determine whether the actions performed were enough or if there is a need to change them. Also, you will be able to make a comparison between the previous period and the present one because this integration allows you to see how things have changed over time.
As we mentioned before, the benefits of integrating Skype for Business and Freshservice are numerous. This integration will allow you to gather more information about what is happening in your business sector. Furthermore, it will help you have a better understanding of your business operations. Therefore, if you want to improve your business performance you should consider this option as soon as possible.
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