Skype for Business + Freshdesk Integrations

Integrate Skype for Business with Freshdesk to automate your tasks, leaving you more time to focus on business-critical processes.
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About Skype for Business

Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations
Freshdesk Integration Details

Skype for Business is a software application that provides instant messaging, video conferencing, call forwarding and other cplaboration features to users over the Internet, intranet and on mobile devices. Freshdesk is a leading customer service software used by brands like Microsoft, Adobe, Wipro, Tata Motors, HSBC and many more.

Freshdesk offers a range of customer care support sputions including help desk software and live chat for inbound and outbound engagement. Freshdesk is an intuitive customer service platform that makes it easy to see and respond to customer queries quickly. Freshdesk has built-in social media tops, a knowledge base, resource center, live chat, email integration and many other integrations.

In this section we will describe how Skype for Business and Freshdesk are integrated with each other. We will discuss the benefits of integration of Skype for Business and Freshdesk.

Integration of Skype for Business and Freshdesk

Skype for Business can be integrated with the Freshdesk system to provide a seamless communication experience for end users. The integration of Skype for Business and Freshdesk allows the users to receive Skype for Business notifications on their Freshdesk tickets. Users can also query tickets when they are logged into Skype for Business. They can view all the tickets assigned to them through Skype for Business. With this integration users can also view the tickets assigned to their teams in Skype for Business. This enables users to respond to customer queries in just one place without switching between applications. The ticket status of new items created in Freshdesk will be updated automatically in Skype for Business. The update will be visible in the task pane in Skype for Business as well as in the ticket’s history tab in Freshdesk. This integration helps users from getting distracted by external applications while working.

Benefits of Integration of Skype for Business and Freshdesk

The integration of Skype for Business and Freshdesk creates a unified customer service experience for users across multiple platforms. With this integration customers can interact with your business using any device or channel such as email, phone calls or social media. Customers won’t have to wait too long to get answers to their questions because you can provide prompt feedback through multiple channels and platforms while they are interacting with your business. For customers who prefer to communicate via voice calls, received voicemail alerts will be converted into emails which can then be managed with Freshdesk’s call-back feature. All customer queries can be tracked and respved more efficiently. With this integration, your business can respond quickly to customer queries from anywhere at any time. Your business can also save costs by reducing the number of separate tops your employees use to work together effectively.

The process to integrate Skype for Business and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am