Skype for Business + EngageBay Integrations

Integrate Skype for Business with EngageBay to automate your tasks, leaving you more time to focus on business-critical processes.
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About Skype for Business

Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world

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About EngageBay

EngageBay is an all-in-one marketing and sales platform designed specifically for small enterprises.

EngageBay Integrations
EngageBay Integration Details

Skype for Business?

Skype for Business is an instant messaging and voice over IP (VoIP. top that allows users to make free video calls, send instant messages and share files, images, audio and video. It is available on devices such as the iPhone, iPad, Windows Phone, Android, Windows 8 tablets and computers. The software was first introduced in 2014 by Microsoft as part of Office 365.


EngageBay is a digital contact platform that uses real-time video technpogy to enhance communication between businesses and their customers. It allows users to engage with customers through live chat, social media, email and SMS. The platform can be integrated with Skype for Business to enable users to connect with customer service representatives using video. Users can also record the chat sessions so they can use them during training sessions.

Integration of Skype for Business and EngageBay

The integration of Skype for Business and EngageBay enables user to view live chats along with other conversations during Skype for Business meetings. Customers can also view the entire sales process through the integrated platforms. This will come in handy especially when paying clients are invpved. Customer service representatives will be able to see all the important information relating to customers which will help them provide better services.

Benefits of Integration of Skype for Business and EngageBay

The integration of Skype for Business and EngageBay has several benefits. One of the benefits is that customers will have access to real-time customer services. They can view all important information about customers during the sales process. This will save time as well as increase productivity. Customers will also be able to receive instant responses from customer service representatives which could lead to higher customer satisfaction. Another benefit is that you can have different chat conversations through different tops at the same time. For example, you can handle live chats while having a Skype for Business meeting at the same time. All you have to do is to switch your focus from one top to another.

The process to integrate Skype for Business and EngageBay may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am