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ShipStation + Intercom Integrations

Appy Pie Connect allows you to automate multiple workflows between ShipStation and Intercom

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About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Integrations
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Best ways to Integrate ShipStation + Intercom

  • ShipStation Intercom

    ShipStation + Intercom

    Create/Update Lead from Intercom from Item Ordered to ShipStation Read More...
    Close
    When this happens...
    ShipStation Item Ordered
     
    Then do this...
    Intercom Create/Update Lead
  • ShipStation Intercom

    ShipStation + Intercom

    Create/Update User from Intercom from Item Ordered to ShipStation Read More...
    Close
    When this happens...
    ShipStation Item Ordered
     
    Then do this...
    Intercom Create/Update User
  • ShipStation Intercom

    ShipStation + Intercom

    Send Incoming Message in Intercom when Item Ordered is added to ShipStation Read More...
    Close
    When this happens...
    ShipStation Item Ordered
     
    Then do this...
    Intercom Send Incoming Message
  • ShipStation Intercom

    ShipStation + Intercom

    Create/Update Lead from Intercom from Item Shipped to ShipStation Read More...
    Close
    When this happens...
    ShipStation Item Shipped
     
    Then do this...
    Intercom Create/Update Lead
  • ShipStation Intercom

    ShipStation + Intercom

    Create/Update User from Intercom from Item Shipped to ShipStation Read More...
    Close
    When this happens...
    ShipStation Item Shipped
     
    Then do this...
    Intercom Create/Update User
  • ShipStation {{item.actionAppName}}

    ShipStation + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect ShipStation + Intercom in easier way

It's easy to connect ShipStation + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

  • Update Order

    Updates an existing order. Only orders in an open status in ShipStation (awaiting_payment, awaiting_shipment, and on_hold) can be updated through this method. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How ShipStation & Intercom Integrations Work

  1. Step 1: Choose ShipStation as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ShipStation to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ShipStation and Intercom

ShipStation?

ShipStation is a cloud-based shipping and tracking application that allows customers to ship products, manage inventory, create custom labels, and track shipments. This software has some of the same features as other popular shipping services such as FedEx, UPS, and DHL. It also integrates with several other popular eCommerce platforms including Shopify, BigCommerce, Magento, and QuickBooks.

Intercom?

Intercom is an all-in-one customer communication top that provides users with a way to send targeted messages directly to customers via email, mobile, or through a live chat box on their website. Using this top, users can cplect feedback about their products and services, make announcements to specific groups of customers, and even set up automated messages in advance for certain events like the launch of a new product.

Integration of ShipStation and Intercom

ShipStation and Intercom offer several ways to enable customers to communicate with the businesses they purchase products from. Sending messages through ShipStation allows users to send messages directly to customers regarding their orders. This is helpful for businesses that need to inform customers of changes in shipping information, delayed shipments due to weather or malfunctioning equipment, or other important information about the status of their order.

In addition to sending messages through ShipStation’s website, users can send them directly through the ShipStation app. Once installed on a phone or tablet, the app allows users to scan packages using a QR code reader or enter their tracking number manually. With this app, they can send messages directly from whatever device they are using. Customers can also use the app to track their shipments in real time as well as view past and scheduled shipments.

Benefits of Integration of ShipStation and Intercom

The integration between these two tops allows users to benefit from both programs at the same time. Users can easily manage all their incoming and outgoing messages using one convenient platform and then be able to integrate them into any business system they may be using. This makes it easy for users to stay organized while also allowing them to manage their messages in the best way possible for their business.

By integrating ShipStation with Intercom, users can have an easy way to respond to customer questions or concerns as well as deliver updates about their order status. In doing so, they are able to provide exceptional customer service without taking extra time away from running their business. This improves customer satisfaction while also increasing customer loyalty.

The process to integrate ShipStation and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.