Integrate ShipStation with Freshworks CRM

ShipStation

ShipStation is a cloud-based shipping platform for online sellers. It allows businesses to manage their fulfillment process through a single platform. The spution also provides shipping rates from multiple carriers and generates sale orders.

ShipStation has been founded by Mike Sullivan in 2011. In 2015, the company was acquired by Stamps.com for $50 million. In 2017, the company was rebranded as part of Stamps.com’s acquisition of Parcel.com.

Freshworks CRM

Freshworks is a cloud-based customer relationship management (CRM. platform that helps companies to connect with their customers and drive sales and revenue growth.

The company was founded in 2011 by Girish Mathrubootham and Shan Krishnasamy. In 2016, the company raised $150 million in funding from Sequoia Capital and Accel Partners, which valued the company at $1 billion. In 2017, the company was ranked as No. 8 on Forbes’ list of America’s Most Promising Companies.

Integration of ShipStation and Freshworks CRM

ShipStation is an e-commerce shipping spution which integrates with Freshworks CRM. By integrating ShipStation and Freshworks CRM, online sellers can optimize the fulfillment process through a single platform and get access to innovative features such as:

Flexible Shipping Options. Online sellers can use multiple shipping options such as USPS, UPS, FedEx, DHL, Canada Post, and Australia Post to deliver their products. They get access to the most affordable shipping rates and integrate with over 4,000 carriers worldwide.

Automated Shipping. With this feature, online sellers can schedule shipments based on customer demand or wish lists. Online sellers can also schedule shipments in advance or schedule recurring shipments according to their customers’ needs. This feature saves time in creating shipment labels in bulk.

Multi-Channel Fulfillment Management. Online sellers can combine different inventory sources together in one place to handle all sales channels under one roof. They can also manage retail store sales alongside their e-commerce sales.

Automated Tracking Integration. With this feature, online sellers are able to integrate order tracking data from different carriers into their software platform without any hassle. The integration enables them to offer customers real-time tracking information about their orders. The feature also saves time in managing separate tracking sputions for different carriers.

Advanced Analytics. With this feature, online sellers can get deep insight into their business performance through insights provided by Freshworks CRM’s analytics engine. They are able to track key performance indicators such as conversion rates, average order value, customer lifetime value, customer acquisition cost, etc. Additionally, they are able to generate reports to understand their business better.

Real-Time Integrations. With this feature, online sellers are able to sync contacts from different channels with their Salesforce account seamlessly. They are also able to sync leads between their Salesforce account and other marketing tops like MailChimp, Google AdWords, Facebook Ads Manager, etc., which helps them in automating customer engagement programmatically.

Benefits of Integration of ShipStation and Freshworks CRM

Integration of ShipStation and Freshworks CRM has many benefits for online retailers including:

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