Integrate ShipStation with Freshworks CRM

Appy Pie Connect allows you to automate multiple workflows between ShipStation and Freshworks CRM

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About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

About Freshworks CRM

Freshworks CRM is an AI-powered software platform that uses a 360-degree view of your customers to score leads.

Want to explore ShipStation + Freshworks CRM quick connects for faster integration? Here’s our list of the best ShipStation + Freshworks CRM quick connects.

Explore quick connects
Connect ShipStation + Freshworks CRM in easier way

It's easy to connect ShipStation + Freshworks CRM without coding knowledge. Start creating your own business flow.

  • Triggers
  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

  • New Appointment

    trigger when new appointment created.

  • New Completed Task

    Trigger when any task gets completed.

  • New Contact

    Trigger when new contact is created.

  • New Deal

    Trigger when new deal created.

  • New Task

    Trigger when new task created.

  • Actions
  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

  • Update Order

    Updates an existing order. Only orders in an open status in ShipStation (awaiting_payment, awaiting_shipment, and on_hold) can be updated through this method. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request

  • Add Appointment

    Add an appointment.

  • Create Account

    Create an account.

  • Create Contact

    Creates a contact.

  • Create Deal

    Creates a deal.

  • Create Note

    Creates a note.

  • Create Task

    Creates a task.

  • Update Contact

    Updates an existing contact.

How ShipStation & Freshworks CRM Integrations Work

  1. Step 1: Choose ShipStation as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshworks CRM as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ShipStation to Freshworks CRM.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ShipStation and Freshworks CRM


ShipStation is a cloud-based shipping platform for online sellers. It allows businesses to manage their fulfillment process through a single platform. The spution also provides shipping rates from multiple carriers and generates sale orders.

ShipStation has been founded by Mike Sullivan in 2011. In 2015, the company was acquired by for $50 million. In 2017, the company was rebranded as part of’s acquisition of

Freshworks CRM

Freshworks is a cloud-based customer relationship management (CRM. platform that helps companies to connect with their customers and drive sales and revenue growth.

The company was founded in 2011 by Girish Mathrubootham and Shan Krishnasamy. In 2016, the company raised $150 million in funding from Sequoia Capital and Accel Partners, which valued the company at $1 billion. In 2017, the company was ranked as No. 8 on Forbes’ list of America’s Most Promising Companies.

Integration of ShipStation and Freshworks CRM

ShipStation is an e-commerce shipping spution which integrates with Freshworks CRM. By integrating ShipStation and Freshworks CRM, online sellers can optimize the fulfillment process through a single platform and get access to innovative features such as:

Flexible Shipping Options. Online sellers can use multiple shipping options such as USPS, UPS, FedEx, DHL, Canada Post, and Australia Post to deliver their products. They get access to the most affordable shipping rates and integrate with over 4,000 carriers worldwide.

Automated Shipping. With this feature, online sellers can schedule shipments based on customer demand or wish lists. Online sellers can also schedule shipments in advance or schedule recurring shipments according to their customers’ needs. This feature saves time in creating shipment labels in bulk.

Multi-Channel Fulfillment Management. Online sellers can combine different inventory sources together in one place to handle all sales channels under one roof. They can also manage retail store sales alongside their e-commerce sales.

Automated Tracking Integration. With this feature, online sellers are able to integrate order tracking data from different carriers into their software platform without any hassle. The integration enables them to offer customers real-time tracking information about their orders. The feature also saves time in managing separate tracking sputions for different carriers.

Advanced Analytics. With this feature, online sellers can get deep insight into their business performance through insights provided by Freshworks CRM’s analytics engine. They are able to track key performance indicators such as conversion rates, average order value, customer lifetime value, customer acquisition cost, etc. Additionally, they are able to generate reports to understand their business better.

Real-Time Integrations. With this feature, online sellers are able to sync contacts from different channels with their Salesforce account seamlessly. They are also able to sync leads between their Salesforce account and other marketing tops like MailChimp, Google AdWords, Facebook Ads Manager, etc., which helps them in automating customer engagement programmatically.

Benefits of Integration of ShipStation and Freshworks CRM

Integration of ShipStation and Freshworks CRM has many benefits for online retailers including:

The process to integrate ShipStation and Freshworks CRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on February 01,2023 11:04 am