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Integrate ShipStation with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between ShipStation and Freshdesk

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About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ShipStation and Freshdesk Integrations

  • ShipStation Integration Freshdesk Integration

    ShipStation + Freshdesk

    Create Contact from Freshdesk from Item Ordered to ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration Item Ordered
     
    Then do this...
    Freshdesk Integration Create Contact
  • ShipStation Integration Freshdesk Integration

    ShipStation + Freshdesk

    Create Ticket from Freshdesk from Item Ordered to ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration Item Ordered
     
    Then do this...
    Freshdesk Integration Create Ticket
  • ShipStation Integration Freshdesk Integration

    ShipStation + Freshdesk

    Create Contact from Freshdesk from Item Shipped to ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration Item Shipped
     
    Then do this...
    Freshdesk Integration Create Contact
  • ShipStation Integration Freshdesk Integration

    ShipStation + Freshdesk

    Create Ticket from Freshdesk from Item Shipped to ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration Item Shipped
     
    Then do this...
    Freshdesk Integration Create Ticket
  • ShipStation Integration Freshdesk Integration

    ShipStation + Freshdesk

    Create Contact from Freshdesk from Order Shipped to ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration Order Shipped
     
    Then do this...
    Freshdesk Integration Create Contact
  • ShipStation Integration {{item.actionAppName}} Integration

    ShipStation + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect ShipStation + Freshdesk in easier way

It's easy to connect ShipStation + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

  • Update Order

    Updates an existing order. Only orders in an open status in ShipStation (awaiting_payment, awaiting_shipment, and on_hold) can be updated through this method. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How ShipStation & Freshdesk Integrations Work

  1. Step 1: Choose ShipStation as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ShipStation to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ShipStation and Freshdesk

ShipStation is a cloud-based shipping software as a service company. ShipStation allows you to send products and sell internationally. ShipStation helps small to medium sized eCommerce businesses manage shipping by giving them access to over 100 carriers and simplifying the shipping process. ShipStation also provides the opportunity for users to integrate ShipStation with Freshdesk, a customer support software spution.

Freshdesk is a customer support software spution. Freshdesk helps businesses better understand their customers and deliver excellent support. Freshdesk allows for users to easily manage incoming queries from customers, track status of requests, and respve issues in a timely manner. With the integration of Freshdesk and ShipStation, users can now automate the process of sending emails to their customers. This is done by syncing emails sent by the ShipStation account with Freshdesk. This guide will demonstrate how to integrate ShipStation and Freshdesk.

Integration of ShipStation and Freshdesk

Step 1. Go to your ShipStation account and navigate to Settings > Integrations.

Step 2. Scrpl down until you see Freshdesk and click on it.

Step 3. Click the Enable Freshdesk Integration button to enable the integration between ShipStation and Freshdesk.

Step 4. On the Freshdesk screen, select which contacts you would like to integrate with ShipStation.

Step 5. In the next screen, enter your API Key and Master Secret from Freshdesk. After entering these two required fields, check the box beside Enable the integrations. Also, select whether you would like to sync all contacts or just specific contacts by checking the boxes next to each contact. Your settings should look similar to the screenshot below after you’ve entered all of your required information.

Step 6. Click Save Settings. At this point, your integrations are enabled! To test out the integration between ShipStation and Freshdesk, create a new ticket through Freshdesk. In the subject line of the ticket, write “test” (or anything else. This will trigger a new email to be sent from ShipStation to the designated contacts that were selected in step 4 above. If you set up both integrations correctly, then an email should be received in your inbox that looks similar to the screenshot below within seconds of creating the ticket in Freshdesk.

Benefits of Integration of ShipStation and Freshdesk

The benefits of integration between ShipStation and Freshdesk are as fplows:

  • Sending automatic email responses when customers create tickets in Freshdesk from Shipstation.
  • Helping businesses get more data about their customers by being able to view information about who created a ticket in Freshdesk from Shipstation and have that information visible in both platforms.
  • Being able to respve issues more efficiently by being able to view all customer support information in one platform instead of having to constantly switch between multiple platforms.

The process to integrate ShipStation and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.