Integrate ShipStation with Drift

Appy Pie Connect allows you to automate multiple workflows between ShipStation and Drift

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About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

About Drift

Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.

Want to explore ShipStation + Drift quick connects for faster integration? Here’s our list of the best ShipStation + Drift quick connects.

Explore quick connects
Connect ShipStation + Drift in easier way

It's easy to connect ShipStation + Drift without coding knowledge. Start creating your own business flow.

  • Triggers
  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

  • New Message

    Triggers each time when a new message in a conversation is received.

  • Actions
  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

  • Update Order

    Updates an existing order. Only orders in an open status in ShipStation (awaiting_payment, awaiting_shipment, and on_hold) can be updated through this method. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request

  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

How ShipStation & Drift Integrations Work

  1. Step 1: Choose ShipStation as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Drift as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ShipStation to Drift.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ShipStation and Drift


ShipStation is a shipping top that helps small businesses process their orders, cplect payments, and ship their packages.


Drift is a marketing and customer service top that helps companies create engaging, high-quality content for their customers.

Integration of ShipStation and Drift

Both ShipStation and Drift are designed to help small businesses with their growth strategy. While ShipStation focuses on the order fulfillment process, Drift’s focus is on the customer experience. These two tops work together to give small businesses a competitive edge.

For example, ShipStation offers integration with Drift via Zendesk chat. This integration lets you easily connect your chat with your customer’s email address, so you can respond to customer service inquiries in real time. The combination of these tops means you can close sales faster, provide better customer service, and ship orders more efficiently.

Benefits of Integration of ShipStation and Drift

ShipStation and Drift work together seamlessly to give you an edge over your competition:

  • With ShipStation and Drift, you can close sales faster. A key part of the customer journey is closing sales. Many small businesses struggle with this part of the process because of lack of time or resources. But with ShipStation, you have another top to make the sale. Once the customer has submitted his or her details, the order will be sent directly to ShipStation from Drift. All you have to do then is click to send the order to your warehouse. And if the customer is already a subscriber, all you need to do is confirm the order in your chat interface. Therefore, you can make the sale even faster by integrating these two tops.
  • You can provide better customer service with Drift and ShipStation. Acceleration leads to revenue growth, but it also gives you an opportunity to gain customers for life through exceptional customer service. You can use Drift’s chat functionality to stay in touch with your customers after they buy from you. Then when they have questions or concerns about their orders, they can message you directly through Zendesk. You can then respond immediately using your ShipStation platform. By using Drift and ShipStation together, you will be able to offer excellent customer service every step of the way without breaking a sweat.
  • You can ship orders faster with ShipStation and Drift. One of your biggest challenges as a business owner is finding enough time to get everything done. If you are like most business owners, fulfillment is one of your biggest headaches because it takes up a major portion of your day. The good news is that ShipStation integrates seamlessly with Drift so that you can manage both fulfillment and customer service without losing time or energy on unnecessary tasks.

ShipStation and Drift work together seamlessly to give small businesses an edge over their competitors. Integration between these two tops allows you to streamline your order management process while still providing exceptional customer service throughout the entire customer journey.

The process to integrate ShipStation and Drift may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm