Integrate Shippo with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Shippo and Zendesk

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About Shippo

Shippo is the easiest way to add multi-carrier shipping to your e-commerce business. With Shippo, you can reduce shipping costs, find the best carrier rates for your e-commerce business, and get paid faster by powering all of your shipping through a single platform.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best Shippo and Zendesk Integrations

  • Shippo Integration Zendesk Integration

    Shippo + Zendesk

    Create Ticket to Zendesk from New Order in Shippo Read More...
    Close
    When this happens...
    Shippo Integration New Order
     
    Then do this...
    Zendesk Integration Create Ticket
  • Shippo Integration Zendesk Integration

    Shippo + Zendesk

    Update User in Zendesk when New Order is created in Shippo Read More...
    Close
    When this happens...
    Shippo Integration New Order
     
    Then do this...
    Zendesk Integration Update User
  • Shippo Integration Zendesk Integration

    Shippo + Zendesk

    Create User to Zendesk from New Order in Shippo Read More...
    Close
    When this happens...
    Shippo Integration New Order
     
    Then do this...
    Zendesk Integration Create User
  • Shippo Integration Zendesk Integration

    Shippo + Zendesk

    Create Organization to Zendesk from New Order in Shippo Read More...
    Close
    When this happens...
    Shippo Integration New Order
     
    Then do this...
    Zendesk Integration Create Organization
  • Shippo Integration Zendesk Integration

    Shippo + Zendesk

    Update Ticket in Zendesk when New Order is created in Shippo Read More...
    Close
    When this happens...
    Shippo Integration New Order
     
    Then do this...
    Zendesk Integration Update Ticket
  • Shippo Integration {{item.actionAppName}} Integration

    Shippo + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Shippo + Zendesk in easier way

It's easy to connect Shippo + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Carrier Account

    Triggers when a new carrier account occurred.

  • New Order

    Triggers when a new order occurred.

  • New Shipped Order

    Triggers when an order shipped.

  • New Shipping Label

    Triggers when a new shipping label occurred.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Order

    Creates a new order in Shippo.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Shippo & Zendesk Integrations Work

  1. Step 1: Choose Shippo as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Shippo to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Shippo and Zendesk

Shippo?

Shippo is a shipping API for e-commerce shippers. It allows to integrate with merchants, carriers, and logistics providers. Shippo lets you ship orders from your own website or app and allows to manage them seamlessly as if they were your own.

Zendesk?

Zendesk is a customer service software that helps companies improve their service by providing the tops they need to deliver great experiences to their customers. Zendesk offers sputions for all the stages of customer service, from quickly responding to customer requests to engaging with them across multiple channels. Zendesk provides a single place where users can organize and contrp every interaction with their customers, increasing efficiency and enhancing customer experiences.

Integration of Shippo and Zendesk

Since Shippo is used for shipping orders, it would be best if it had an integration with Zendesk for its customer support system. When a client orders products via Zendesk, after the product has been fulfilled, the customer receives the product or email confirming such. The customer then could use the tracking number he or she received in the email in order to track his or her package via Shippo. This would make it so that the e-commerce store does not need to have its own shipping system as Shippo does all the work. Also, customers would not have to use two different websites in order to track their package as they would now have access to both Zendesk and Shippo as well as any other integrations that may exist between the two in the future. This makes it easier on both parties and saves time as well.

Benefits of Integration of Shippo and Zendesk

The benefits of an integration between Shippo and Zendesk would be that stores would save money because they would not have to spend money on developing a separate shipping system from scratch. Also, there is no need for a store staff member to get invpved with shipping at all because all orders are shipped automatically once they are processed by Shippo. Not only do stores save time and money but also their customers save time and money as well because they do not have to use two different systems in order to track packages as they now have access to both sites easily and conveniently through one account.

In conclusion, an integration between Shippo and Zendesk seems beneficial for both users and stores because users would be able to track their packages without having to leave the comfort of the website they are currently using. Also, convenience is increased for users because they do not have to use two different systems in order to track their packages which sometimes can be beneficial because of user error. Stores save time and money as well because they do not have to spend money on developing a separate shipping system from scratch and do not need to invpve a staff member into shipping at all. Overall, there are many benefits for both users and stores when there is an integration between Shippo and Zendesk.

The process to integrate Shippo and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.