Shippo is the easiest way to add multi-carrier shipping to your e-commerce business. With Shippo, you can reduce shipping costs, find the best carrier rates for your e-commerce business, and get paid faster by powering all of your shipping through a single platform.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Shippo + FreshdeskCreate Contact to Freshdesk from New Carrier Account in Shippo Read More...
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Triggers when a new carrier account occurred.
Triggers when a new order occurred.
Triggers when an order shipped.
Triggers when a new shipping label occurred.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a new order in Shippo.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Shippo is a marketplace for anyone to send anything anywhere. It is built on top of the most popular, battle-tested eCommerce and shipping software in the world. Shippo’s mission is to make the lives of merchants easier by providing them with a powerful API for their website or app that’s easy to use and easy to integrate.
Freshdesk is an online support software for businesses of all sizes. It enables companies to manage customer queries, right from the start of a customer relationship. Freshdesk helps companies succeed in these areas:
Timely customer support. Freshdesk provides a centralized platform to manage customer issues in real-time. With one simple system, you can provide a high-touch, personalized experience and ensure that customers receive timely responses.
Efficient sales support. Every customer interaction can lead to more sales. With Freshdesk, every inquiry, every ticket, is an opportunity for upselling.
Increased productivity. Your team will find it easier to keep up with a growing number of customers and inquiries. The Freshdesk interface allows agents to quickly view all the tickets they have to attend to, and gives them tops to handle these tickets efficiently.
Shippo and Freshdesk could be integrated in many ways. both as an example, let’s look at two integrations. Shippo Shipping App and Freshdesk Premium Support.
Shippo Shipping App. This integration offers merchants a better way of handling orders placed on their website by allowing customers to order and track their shipment in real time across multiple carriers including UPS, USPS, FedEx, Canada Post and many more. Shippo integrates with existing ecommerce platforms such as Shopify and Big Commerce, and allows merchants to offer their customers order tracking, shipping rates, carrier ratings, purchase receipts, and more.
Freshdesk Premium Support. Once enabled on your account, you can use this integration to create a support ticket for your customers directly from the Shippo dashboard. Alternatively, you can also create a contact form on your website or blog, which when filled in will create a support ticket in your Freshdesk account automatically. This integration helps you provide better support to your customers by managing their requests directly from the Shippo dashboard. Freshdesk Premium Support will also allow you to view all your support tickets from within the Shippo dashboard itself. You can choose whether you want to view tickets only from one Freshdesk account, or from all your accounts at once. You can also add notes and assign tickets to specific reps within Freshdesk. All your updates on tickets are reflected on your Shippo dashboard too. This integration enables you to respond faster to queries and create tickets directly from your email inbox.
The process to integrate Shippo and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.