Shippit is a shipping tool that will help you become the store that everyone loves. Stop fearing fulfillment and bang it done in minutes with the platform that powers thousands of Australian retailers.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
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Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates an order.
Retrieves labelling information for an Order using the tracking number.
Cancel an order by tracking number.
Retrieve quote details for given specifications.
Track order by tracking number.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
I will start by writing about shippit and Freshdesk. Shippit is a leading e-commerce shipping automation platform in Asia, with over 1,000 customers all over the world. Shippit helps companies to send their products to their customers using various shipping methods. There are three main functions of Shippit:
Freshdesk is an integrated customer support software that allows customers to connect with their consumer base through multiple channels, such as email, chat, phone and social media. Freshdesk allows its users to manage their customer service operations in a single interface.
Freshdesk also provides a number of features, such as multiple support channels, self-service portal, real-time analytics on tickets, among others. With the integration of shippit into Freshdesk, users can create an order and print out labels easily, thus they no longer need to be concerned with other steps in the shipping process.
The first idea I would like to talk about is Integration of shippit and Freshdesk. In general, integration refers to the connection of two or more systems so that they can share information with each other. For example, when we integrate two different and separate systems or applications, it makes it possible for them to interact with each other. And this integration is usually done through specific interfaces; in our case, shippit and Freshdesk interface is used for the integration of both systems. The integration of shippit and Freshdesk has many benefits for both parties invpved in the integration process, here are some of them.
Firstly, Shippit benefits from integrating with Freshdesk because it saves a lot of time and money for shippit in finding out the shipping rates of its users. Before the integration of shippit and Freshdesk, users had to search for shipping rates on different websites such as Google, Yahoo and Bing as well as on online stores such as Shopify and Magento. But now, they only have to search for shipping rates through Freshdesk and save a lot of time and money that they used to spend on searching for shipping rates on other websites and online stores. This is because the integration of shippit and Freshdesk allows users to search for shipping rates directly through Freshdesk without going to hundreds of websites or shopping carts.
Secondly, Freshdesk benefits from integrating with Shippit because it saves a lot of time and cost for Freshdesk in creating orders for shipping from its users. Before the integration of shippit and Freshdesk, users had to fill in all the information manually in order to make an order for shipping in Freshdesk, including getting the name and address of people who need to receive the products shipped. But now, they only have to complete the above three steps which are searching for shipping rates through Freshdesk, printing out labels using Shippit’s integration into Freshdesk and creating an order using Shippit’s interface with Freshdesk. Thus Freshdesk saves a lot of time and money that it used to spend on filling in all the information manually when creating an order for shipping with its users before the integration of shippit and Freshdesk took place. Again, this is because the integration of shippit and Freshdesk allows users to create an order and print out labels directly using Shippit’s integration into Freshdesk without having to fill in all the information manually as it was done before the integration took place.
In summing up my article on Integration of shippit and Freshdesk, I would like to point out that integration refers to the connection between two or more systems so that they can share information with each other through specified interfaces. In our case, shippit and Freshdesk interface is used for integrating both systems together. The integration of shippit and Freshdesk has many benefits for both parties invpved in the integration process; these benefits include saving a lot of time and money for Shippit in finding out the shipping rates of its users as well as saving a lot of time and cost for Freshdesk in creating orders for shipping with its users before the integration took place. Therefore I would like to conclude that integration between two or more systems can provide many benefits not only to the system being integrated but also to other systems interacting with it as well. http://www.theatlanticcities.com/technpogy/2013/03/why-good-integration-matters/3777/ https://en.wikipedia.org/wiki/Business_process_integration
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