SharpSpring + FuseDesk Integrations

SharpSpring is an email marketing platform that helps businesses to reach their customers. It enables the user to create, run, optimize and track the email marketing campaigns for their customers.

FuseDesk is a customer support software that helps businesses to deliver world-class customer service through social media, live chat, voice, phone, email, and ticketing.

Integration of SharpSpring and FuseDesk

Integration of SharpSpring and FuseDesk helps businesses to achieve faster ROI on their marketing efforts.

The integration helps in better management of customer data. The integration reduces the burden of transferring data from one top to the other. The process of data transfer between two different tops becomes time consuming. There are chances of data-entry errors due to manual transfer of data from one top to the other. In such cases, there is a chance of losing valuable data. In case of integration, the data is transferred automatically from one top to another. Even if there are any errors in data entry, they can be traced easily.

Integration helps in enriching the SmartList feature in SharpSpring. SmartList refers to a list of contacts that can be created based on custom criteria. The SmartList helps the users to create a list of contacts according to their requirements. For example, a SmartList can be created for people who have not visited a website recently. So, whenever a web designer needs a list of people who have not visited his/her website recently, he/she can use the SmartList feature. With integration, it becomes easier to get these lists because data from both the tops is used to get the names from the list. Since the information is shared between both the products, it becomes very easy to get the needed information from the list without any hassle.

The integration helps in better management of customer data. The integration reduces the burden of transferring data from one top to the other. The process of data transfer between two different tops becomes time consuming. There are chances of data-entry errors due to manual transfer of data from one top to the other. In such cases, there is a chance of losing valuable data. In case of integration, the data is transferred automatically from one top to another. Even if there are any errors in data entry, they can be traced easily. Integration helps in enriching the SmartList feature in SharpSpring. SmartList refers to a list of contacts that can be created based on custom criteria. The SmartList helps the users to create a list of contacts according to their requirements. For example, a SmartList can be created for people who have not visited a website recently. So, whenever a web designer needs a list of people who have not visited his/her website recently, he/she can use the SmartList feature. With integration, it becomes easier to get these lists because data from both the tops is used to get the names from the list. Since the information is shared between both the products, it becomes very easy to get the needed information from the list without any hassle. The integration also facilitates direct communication with customers using multiple channels at once. It allows businesses to communicate with their customers using live chat support and social media channel at once instead of handling them separately. This saves a lot of time and money for businesses because they do not need extra staff or additional channel support for handling issues related to social media or live chat on different platforms like Facebook or Twitter or LinkedIn or Google+. Also, they do not need staff for handling phone calls or emails separately while offering chat support through FuseDesk because all these tasks are handled by FuseDesk on behalf of them on different platforms.

It allows businesses to communicate with their customers using live chat support and social media channel at once instead of handling them separately. This saves a lot of time and money for businesses because they do not need extra staff or additional channel support for handling issues related to social media or live chat on different platforms like Facebook or Twitter or LinkedIn or Google+. Also, they do not need staff for handling phone calls or emails separately while offering chat support through FuseDesk because all these tasks are handled by FuseDesk on behalf of them on different platforms. Integration offers more benefits than just saving time and money for businesses because they only need one team of people for managing different channels including live chat support and social media support rather than hiring separate teams for each department. The integration also reduces confusion among customers about which agent is handling which query. For example, if a customer writes a message on Facebook Messenger about his/her query regarding product details, then an agent will reply him/her through Facebook Messenger instantly without making the client wait for another person responding him/her through email or phone call because all departments are handled by one team of people working through FuseDesk in this case. Therefore, customers will feel more connected when they receive instant response through social media or live chat rather than receiving it through email or call in most cases where multiple agents reply them individually using different mediums like email or phone call in some cases when they do not know how to use social media or live chat properly.

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