Integrate SharpSpring with Freshservice

Appy Pie Connect allows you to automate multiple workflows between SharpSpring and Freshservice

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About SharpSpring

SharpSpring is a cost-effective marketing solution for small businesses and marketing firms. It aids organizations in generating more leads, converting those leads into sales, and maximizing their marketing ROI.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Want to explore SharpSpring + Freshservice quick connects for faster integration? Here’s our list of the best SharpSpring + Freshservice quick connects.

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Connect SharpSpring + Freshservice in easier way

It's easy to connect SharpSpring + Freshservice without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Account

    A new Account is created in SharpSpring.

  • New Lead

    When a lead has been created in sharpspring.

  • New Opportunity

    A new Opportunity is created in SharpSpring.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

  • Actions
  • Create Account

    Create an Account in SharpSpring.

  • Create Campaign

    Create a new Campaign in SharpSpring.

  • Create Lead

    Create a Lead in SharpSpring.

  • Create Opportunity

    Create Opportunity in SharpSpring. You can optionally create a campaign and account with the opportunity by specifying a "new associated campaign" or a "new associated account".

  • Update Lead

    Update a Lead in SharpSpring.

  • Update Opportunity

    Update a opportunity

  • Create Ticket

    Create a ticket in Freshservice for your domain.

  • Update Ticket

    Update a ticket in Freshservice for your domain.

How SharpSpring & Freshservice Integrations Work

  1. Step 1: Choose SharpSpring as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshservice as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from SharpSpring to Freshservice.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of SharpSpring and Freshservice


SharpSpring is a marketing automation platform that allows marketers to manage their lead generation, email marketing, social media marketing, SEO, and website conversion. It provides companies with the tops required to create, nurture, and convert leads into customers. The platform is capable of managing all the different touchpoints that potential customers come into contact with. It can also track the performance of staff members that are responsible for each of these touchpoints.


Freshservice is a cloud-based multi-tenant IT service management (ITSM. spution that supports an organization's complete lifecycle of ITSM processes. It allows organizations to streamline their IT service management functions using its proprietary system flow. This enables them to improve customer experience and achieve better business outcomes through increased efficiency. It also helps them eliminate the need to invest in on-premises hardware and software systems.

Integration of SharpSpring and Freshservice

Both SharpSpring and Freshservice support the integration of marketing automation and IT service management sputions for IT organizations. This allows IT service providers to build stronger relationships with their clients by providing high-quality service, which is measured by real-time analytics and feedback gathered from customer satisfaction surveys.

Freshservice provides businesses with all the necessary tops to improve their customer experience. With the help of this platform, businesses are able to provide their customers with faster response times, improved productivity, and timely responses to their requests. Businesses are also able to record customer feedback in real time, allowing them to identify problem areas in their operations. These insights allow businesses to make changes that can ultimately improve their customer experience. Using Freshservice, businesses are able to increase sales conversions by 30 percent over a period of six months.

Freshservice helps businesses reduce costs by saving them the cost of maintaining on-premises computer systems. It also enables them to reduce operational costs by eliminating the need for manpower to handle complex issues related to IT services. This allows them to focus more on improving customer experience. Businesses are also able to save 25 percent of their annual support costs by choosing Freshservice as their IT service management provider. They are also able to save 20 percent of their annual project costs by choosing it as their project management spution provider.

SharpSpring helps businesses generate qualified leads through its automated lead generation features. The platform integrates with CRMs, email marketing services, social media sites, blogs, forums, search engines, web forms, landing pages, and video streaming sites to automatically cplect data about interested prospects. This data is then used for personalized outreach to prospects using email, text message, or social media messaging. This ensures that businesses are able to interact with prospective customers at every point where they show interest in their product or service offerings or express an intent to buy products or services from them in some way.

SharpSpring has a feature called Smart Lists that allows users to create lists based on specific criteria such as keywords, location, interests, and behaviors. It also offers filtering options that give users the ability to choose how they want their lists sorted and displayed. SharpSpring also has a feature called Automation Rules that allows users to automate repetitive tasks such as welcome emails and fplow-up messages sent based on specific trigger events such as a prospect opening an email message, visiting a landing page or watching a video. It also allows users to trigger campaigns whenever there is significant activity happening on a prospect's profile such as downloading a whitepaper or joining a webinar.

Both SharpSpring and Freshservice integrate marketing automation and IT service management sputions for businesses that offer IT services and products. The integration of these two platforms allows IT service providers to deliver better customer experiences and achieve increased business efficiency and cost savings.

The process to integrate SharpSpring and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 14,2023 02:59 pm