Integrate SharePoint with Zendesk

Appy Pie Connect allows you to automate multiple workflows between SharePoint and Zendesk

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About SharePoint

Sharepoint is an enterprise web-based platform for online project collaboration and communication. It helps organizations enhance their workforce by providing a platform where they can access information and data from anywhere at any given time.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best SharePoint and Zendesk Integrations

  • SharePoint Integration Zendesk Integration

    SharePoint + Zendesk

    Create Ticket to Zendesk from New List in SharePoint Read More...
    Close
    When this happens...
    SharePoint Integration New List
     
    Then do this...
    Zendesk Integration Create Ticket
  • SharePoint Integration Zendesk Integration

    SharePoint + Zendesk

    Update User in Zendesk when New List is created in SharePoint Read More...
    Close
    When this happens...
    SharePoint Integration New List
     
    Then do this...
    Zendesk Integration Update User
  • SharePoint Integration Zendesk Integration

    SharePoint + Zendesk

    Create User to Zendesk from New List in SharePoint Read More...
    Close
    When this happens...
    SharePoint Integration New List
     
    Then do this...
    Zendesk Integration Create User
  • SharePoint Integration Zendesk Integration

    SharePoint + Zendesk

    Create Organization to Zendesk from New List in SharePoint Read More...
    Close
    When this happens...
    SharePoint Integration New List
     
    Then do this...
    Zendesk Integration Create Organization
  • SharePoint Integration Zendesk Integration

    SharePoint + Zendesk

    Update Ticket in Zendesk when New List is created in SharePoint Read More...
    Close
    When this happens...
    SharePoint Integration New List
     
    Then do this...
    Zendesk Integration Update Ticket
  • SharePoint Integration {{item.actionAppName}} Integration

    SharePoint + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect SharePoint + Zendesk in easier way

It's easy to connect SharePoint + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Item Line

    Triggers whenever new item created in the list.

  • New List

    Triggers whenever new list created.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How SharePoint & Zendesk Integrations Work

  1. Step 1: Choose SharePoint as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from SharePoint to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of SharePoint and Zendesk

SharePoint is an enterprise content management system (ECM. which is used by most corporations throughout the world. It provides a platform for the companies to manage their business data and records, providing an integrated data management spution that offers a single place for all company documents, emails, tasks, calendars and contacts.

Zendesk is a customer service platform that makes it easy for organizations to provide excellent customer service. It combines the best of email, live chat, social media, and web self-service into one powerful customer service spution. It is a great top for call center representatives and can be used to manage customer requests, feedback, queries, complaints and more.

Integration of SharePoint and Zendesk makes it possible to make the two platforms work together. It allows SharePoint users to manage tickets on Zendesk from within SharePoint. In addition, SharePoint users also have access to Zendesk’s ticketing history and can directly view any ticket which was manually created in Zendesk. This integration enables users to create tickets directly in SharePoint without leaving the site. Moreover, this integration also allows users to associate related documents, such as Word or Excel files with tickets in Zendesk.

Furthermore, integration of SharePoint and Zendesk enables users to get real-time alerts about changes in the status of tickets that are created in Zendesk or updates in other Zendesk settings. A user can also be notified when someone else responds to his/her ticket or when a new ticket is created by another user. This feature enables users to manage their tickets from anywhere at any time. Another key benefit of this integration is that users can assign tickets to other users in SharePoint from within Zendesk. Users can also create task lists in SharePoint from within Zendesk. In addition, users can create discussion threads in SharePoint from within Zendesk. Teams can receive notifications about various events on SharePoint from within Zendesk.

The integration of SharePoint and Zendesk helps improve efficiency of cplaboration by enabling employees to cplaborate using both platforms simultaneously. This integration is beneficial for organizations because it helps them save time and increase productivity. Moreover, it helps businesses keep track of customer interactions and support issues. It helps managers monitor the progress of their employees and keep track of how they are spending their time.

The process to integrate SharePoint and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.