Integrate ServiceNow with Zendesk

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Zendesk

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Want to explore ServiceNow + Zendesk quick connects for faster integration? Here’s our list of the best ServiceNow + Zendesk quick connects.

Explore quick connects

Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives

  • Freshdesk Integration Freshdesk
  • Front Integration Front
  • HappyFox Integration HappyFox
  • Help Scout Integration Help Scout
  • LiveAgent Integration LiveAgent
  • Ticketbud Integration Ticketbud
  • TicketCo Integration TicketCo
  • Ticket Tailor Integration Ticket Tailor
  • ServiceNow Integration ServiceNow
  • Zoho Desk Integration Zoho Desk
Connect ServiceNow + Zendesk in easier way

It's easy to connect ServiceNow + Zendesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How ServiceNow & Zendesk Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Zendesk

ServiceNow?

ServiceNow is an enterprise IT service management software. It was launched in 2004 and it is a cloud based spution, hence service desk can now be accessed online.

Zendesk?

Zendesk is a cloud-based customer service software. Zendesk is a web-based customer support ticketing system for business. Zendesk was launched in 2007 and by 2009, it had attracted more than 1,000 customers.

Integration of ServiceNow and Zendesk

ServiceNow and Zendesk are both enterprise IT service management software sputions. Hence it is possible to integrate them into one service management system. When you integrate both sputions, you get one single service management system where users can manage their IT services (both managed services and traditional IT services. The integration of both sputions can be done via integrating the ServiceNow API with the Zendesk API. This integration will allow users of the ServiceNow platform to create tickets using the Zendesk platform, while users of the Zendesk platform can create tickets using the ServiceNow platform. This means that, when a user creates a ticket on either platform, it will automatically be created on the other platform as well. This will make it very easy for users to leverage one platform for tracking their IT needs. For instance, if you have an IT service need and you don’t know which platform to use to track it, you can simply do both! Once integrated, you will also get the fplowing benefits:

  • You can manage your IT services from one place. In the case of the example given above, you can track your IT service from both platforms without any problem at all.
  • You get an integrated view of your IT services in one place. With the integration of both platforms, you will get one single view of all your IT services in one place. This makes it easier for you to keep track of what’s happening with your IT service.
  • You can access service desk 24/7. Since both platforms are accessible online, you can access service desk anytime, anywhere as long as you have a device with internet connection. As such, it is no longer a problem to access your service desk when travelling or away from office for some reason.
  • There is centralized storage for all information related to IT services. This helps to eliminate duplicate data entry by different users. When there is centralized storage for your information, you will not have to worry about different users entering the same information on different systems at different times. This will eliminate duplicated data entry and ensure that only one user enters a piece of information into a particular system and that every other user who wants to access the same information from another system will be able to do so without any problem at all.
  • You will be able to track all your IT services in one place with just a few clicks. Once you have integrated both platforms, it will be easy for you to track all your IT services because you can access them from just one platform instead of having to visit multiple platforms in order to check on all your IT services. This makes it easier for you to track your IT services because you won’t have to go through unnecessary steps just to access them.
  • It’s easy to integrate both platforms as they are open source. The fact that both platforms are open source means that it is very easy for developers to create an integration between them without writing a lot of code. As such, if you want this integration done, you can hire a developer who knows how to do it easily or do it yourself if you know how to develop apps.
  • You will benefit from increased productivity since people will be able to access their systems at all time. With better access, the employees will end up working faster and more efficiently because they don’t have to worry about accessing data from multiple platforms at once or worrying about whether they got all the necessary data from each platform before they create tickets on them – they will simply get whatever information they need whenever they need it from whichever platform they find easiest to use and then create tickets on both platforms at once after getting all the necessary information they need. Thus integrating both platforms into one service management system helps employees work faster and more efficiently since they don’t have to spend time trying to figure out how they should go about getting their information or worrying about whether they got all the necessary information before leaving the office or before someone else does so – they simply get what they need whenever they need it from whichever platform they prefer using most often and then create tickets on both platforms at once after getting all the necessary information they need from either platform. As a result, employees won’t be distracted by trying to figure out how they should go about getting their information or worrying about whether they got all the necessary information before leaving the office or before someone else does so – they simply get what they need whenever they need it from whichever platform they prefer using most often and then create tickets on both platforms at once after getting all the necessary information they need from either platform. As such, employees won’t have any distractions that prevent them from working fast and efficiently – they simply focus on one thing at a time and create tickets on both platforms (using whatever platform is easiest for them. after getting all the necessary information they need from either platform (using whatever platform is easiest for them. As such, employees will end up working faster and more efficiently because they don’t have any distractions that prevent them from doing so – they simply focus on one thing at a time and create tickets on both platforms (using whatever platform is easiest for them. after getting all the necessary information they need from either platform (using whatever platform is easiest for them. This helps improve productivity by reducing distractions because an employee doesn’t have to worry about whether he or she got all the necessary information before leaving the office or before someone else does so – he or she simply gets what he or she needs whenever he or she needs it from whichever platform he or she prefers using most often and then create tickets on both platforms at once after getting all the necessary information he or she needs from either platform. As such, employees will no longer waste time figuring out how they should go about getting their information or worrying about whether they got all the necessary information before leaving the office or before someone else does so – he or she simply gets what he or she needs whenever he or she needs it from whichever platform he or she prefers using most often and then create tickets on both platforms at once after getting all the necessary information he or she needs from either platform. As such, employees won’t waste time trying to figure out how they should go about getting their information or worrying about whether they got all the necessary information before leaving the office or before someone else does so – he or she simply gets what he or she needs whenever he or she needs it from whichever platform he or she prefers using most often and then create tickets on both platforms at once after getting all the necessary information he or she needs from either platform. As such, employees won’t have any distractions that prevent them from working fast and efficiently – he or she simply focuses on one thing at a time and create tickets on both platforms (using whatever platform is easiest for him or her. after getting all the necessary information he or she needs from either platform (using whatever platform is easiest for him or her. This helps improve productivity by reducing distractions because an employee doesn’t have to worry about whether he or she got all the necessary information before leaving the office or before someone else does so – he or she simply gets what he or she needs whenever he or she needs it from whichever platform he or she prefers using most often and then create tickets on both platforms at once after getting all the necessary information he or she needs from either platform. As such, employees won’t be distracted by trying to figure out how they should go about getting their information or worrying about whether they got all the necessary information before leaving the office or before someone else does so – he or she simply gets what he or she needs whenever he or she needs it from whichever platform he or she prefers using most often and then create tickets on both platforms at once after getting all the necessary information he or she needs from either platform. As such, employees won’t have any distractions that prevent them from working fast and efficiently – he or she simply focuses on one thing at a time and create tickets on both platforms (using whatever platform is easiest for him or her. after getting all the necessary information he or she needs from either platform (using whatever platform is easiest for him or her. This helps

The process to integrate ServiceNow and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm