ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Want to explore ServiceNow + Zendesk quick connects for faster integration? Here’s our list of the best ServiceNow + Zendesk quick connects.Explore quick connects
Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives
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Triggers when a new record is created.
Triggers when a record is update.
Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates a new record in a table.
Update a old record in a table.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
ServiceNow is an enterprise IT service management software. It was launched in 2004 and it is a cloud based spution, hence service desk can now be accessed online.
Zendesk is a cloud-based customer service software. Zendesk is a web-based customer support ticketing system for business. Zendesk was launched in 2007 and by 2009, it had attracted more than 1,000 customers.
ServiceNow and Zendesk are both enterprise IT service management software sputions. Hence it is possible to integrate them into one service management system. When you integrate both sputions, you get one single service management system where users can manage their IT services (both managed services and traditional IT services. The integration of both sputions can be done via integrating the ServiceNow API with the Zendesk API. This integration will allow users of the ServiceNow platform to create tickets using the Zendesk platform, while users of the Zendesk platform can create tickets using the ServiceNow platform. This means that, when a user creates a ticket on either platform, it will automatically be created on the other platform as well. This will make it very easy for users to leverage one platform for tracking their IT needs. For instance, if you have an IT service need and you don’t know which platform to use to track it, you can simply do both! Once integrated, you will also get the fplowing benefits:
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