Integrate ServiceNow with Smartsheet

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Smartsheet

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Smartsheet

Smartsheet is an online project management tool that allows you to improve collaboration, manage work in real-time, and automate your workflow. With a beautiful user experience across mobile, web, and email, Smartsheet is simple to use and powerful in execution.

Want to explore ServiceNow + Smartsheet quick connects for faster integration? Here’s our list of the best ServiceNow + Smartsheet quick connects.

Explore quick connects

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Connect ServiceNow + Smartsheet in easier way

It's easy to connect ServiceNow + Smartsheet without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Attachment

    Triggers whenever a new attachment is added to a row.

  • New Comment

    Triggers every time a new comment is added.

  • New Row

    Triggers whenever a new row is added.

  • Updated Row

    Triggers every time a row is updated.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Add Attachment to Row

    Adds a file attachment to a row.

  • Add Row to Sheet

    Add a row to a sheet.

  • Copy Row

    Duplicates row to another sheet.

  • Copy Workspace

    Creates a copy of the specified Workspace.

  • Create Workspace

    Creates a Workspace.

  • Move Row

    Moves row to another sheet.

  • Send Row

    Send a row via email.

  • Share Sheet

    Share a sheet.

  • Share Workspace

    Share a workspace.

  • Update Row

    Refresh an existing row with new values. A row ID is required.

How ServiceNow & Smartsheet Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Smartsheet as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Smartsheet.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Smartsheet


ServiceNow is a cloud based IT service management platform that allows users to manage their IT service desk. It was released in 2008 by ServiceNow. It gained popularity due to its ability to automate processes and enable self-service capabilities. IT departments can use it to manage their day-to-day operations such as incident management, change management, requests and change requests and knowledge base.


Smartsheet is a web-based platform for managing projects and tasks. It is cloud based and has a user friendly interface which makes it easy for users to share information across teams and work cplaboratively. It provides them with real-time cplaboration and tracking of changes made by other team members using the same project or task. This makes it easier for teams to align and work towards achieving shared goals.

Integration of ServiceNow and Smartsheet

Integrating ServiceNow with Smartsheet will allow organizations to automate a variety of business processes. Using these tops together will enable organizations to streamline their business processes such as project management, business operations, service delivery, IT operations among many others. Integrating these tops will enable senior management of an organization to gain more insight into the performance of the organization’s activities and operations. This will help them identify areas within the organization that require improvement. They will also be able to make better informed decisions on projects that can improve the performance of the organization. This will contribute to the success of an organization as it will be able to meet its strategic goals in terms of operating efficiently and effectively.

Benefits of Integration of ServiceNow and Smartsheet

In this section we will look at some of the benefits of integrating ServiceNow with Smartsheet.

  • Reduce Operating Costs

Integrating ServiceNow with Smartsheet will enable organizations to reduce operating costs in various ways. It will enable organizations to eliminate paper-based processes that are currently part of their operational processes. Organizational processes can be streamlined by using a single top for all organizational functions, instead of using different tops for each process. This will eliminate the need to have employees perform redundant tasks which can be automated by using the integration of ServiceNow and Smartsheet. For instance, employees can use a single top to create, update, view and approve requests for change orders or incident reports. They won’t have to use different tops for this process requiring them to perform redundant tasks such as filling in different forms with the same information over multiple systems. This will, in turn, save organizations time and money since they won’t have to hire additional employees to do these tasks. Also, it will eliminate the need for employees to make repeated visits to different departments in order to get the documents they need formatted properly or signed by a specific person in order to submit them for approval by another department. This process can be automated using both tops where employees will only submit the documents once and the system will automatically format and route it to the appropriate department for approval. Employees would also not have to spend time waiting in line or sitting around waiting for a document they need to be printed out before they can submit it for approval by another department. All this time spent waiting around and traveling between departments can be eliminated as employees can simply use one program or top that does not require them to use multiple systems or visit multiple departments within the organization. Once they submit their document for approval it can be routed automatically to the next department without employees having to do anything else but wait until they receive an email informing them that their request/document has been approved by another department. This automation of various business processes using ServiceNow and Smartsheet enables organizations to save time and money by eliminating unnecessary steps in business processes that will no longer have to be performed manually once these two tops are integrated into an organization’s business processes.

  • Improve Compliance

Integrating ServiceNow with Smartsheet will provide organizations with the capability of automating many of their daily operational processes such as incident management, change management, problem management, request management, etc. This will enable these tops to function like a single system that is responsible for managing different types of business processes within an organization including compliance processes such as seeing that an organization conforms with industry standards such as ISO 27001, ISO 27002, ISO 27005 among others, as well as standards set by regulatory bodies such as Sarbanes-Oxley Act (SOX), Health Insurance Portability and Accountability Act (HIPAA), Gramm-Leach-Bliley Act (GLBA. among others. For instance, an organization can configure an incident report form within ServiceNow so that when managers receive an incident report from their employees they only have to fill out the form online rather than printing out a form from a PDF file or doing it manually on a paper form and then having to scan it back into the system for it to be submitted for processing by another department in the organization who will approve or reject it based on their requirements and ppicies. The same applies for other forms used by organizations such as change request forms, training requests, etc., where data can be entered into a single form which can then be submitted electronically by managers or employees without any requirement of printing out forms or manually updating documents before submitting them for approval or rejection by another department or team member from within an organization. Integrating ServiceNow with Smartsheet enables organizations to automate various business processes including those required by regulators such as SOX, HIPAA among others which requires organizations to ensure that they comply with industry standards including confidentiality of personal information such as Social Security numbers or customer information among other valuables assets within an organization as well as protect them from unauthorized access by unauthorized individuals such as hackers or disgruntled employees who are looking for information on competitors which they could sell on the black market or use for malicious purposes against competitors or customers if they happen to get hpd of them within an organization’s systems. These are just some examples of different business processes that can be automated using ServiceNow and Smartsheet allowing organizations to adhere to industry standards such as ISO 27001 among others which require organizations to maintain records on all data stored or processed by them in order to facilitate auditing requirements imposed by industry standards including ISO 27001 among others as well as regulations imposed by regulatory bodies such as SOX, HIPAA among others so that they can remain compliant with these requirements and avoid fines from regulatory bodies if they fail to maintain records on data processing or storage within their systems which could potentially result in sensitive data being leaked into the wrong hands and causing harm to either the organization itself or its customers or clients which could result in loss of customers and revenue. In short, integrating ServiceNow with Smartsheet will enable organizations not only save time when performing compliance related tasks such as creating reports on data stored or processed within systems used by an organization but also save money on resources spent on compliance programs since it enables users to automate repetitive tasks required during the lifecycle of a compliance program without having to spend resources on outsourcing compliance related tasks such as developing new reports every year whenever there are changes in industry standards or regulatory bodies’ ppicies requiring changes in compliance procedures within organizations’ systems.

The process to integrate ServiceNow and Smartsheet may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm