Integrate ServiceNow with Sina Weibo

ServiceNow?

ServiceNow is a cloud-based IT service management software company of the United States. It provides a customer relationship management platform. The company was founded by Fred Luddy, who is its CEO and co-founder, in the year 2004. ServiceNow offers top-level enterprise-class services to its customers.

By the end of 2016, ServiceNow had more than 3500 employees working in its headquarters in Santa Clara Valley, California and offices in Sacramento, Bangalore, Sydney, London, Amsterdam, Düsseldorf, and Tokyo.

Sina Weibo?

Sina Weibo is one of the largest social media platforms of China. It was created by technpogy giant Sina in 2009. The website has nearly 500 million people using it to read and write microblog posts. They are also known as “weibos.” Sina Weibo has a lot of similarities with Twitter. However, unlike Twitter, it lets users upload pictures and videos besides just text. It also has an instant messaging feature that links directly to its users’ phones. Like Twitter, Sina Weibo allows users to create groups for their favorite things, such as movies, celebrities etc.

Integration of ServiceNow and Sina Weibo

Integration is a process where two or more systems become integrated to share information with each other. Integration can be done in different ways like via web services, data exchange or direct data transfer from one system to another. In the case of Application Integration Systems (AIS), integration is achieved by developing codes which will run different applications for data exchange and transfer of information between different applications. The integration process can be done manually by writing code or through automated scripts or tops. As I am going to talk about the benefits of integrating ServiceNow and Sina Weibo, I would explain how integration can be done with these two systems.

ServiceNow offers some prebuilt integration sputions for CRM systems like Salesforce, Oracle Essbase and so on. It also offers a set of prebuilt integrations for commonly used SaaS applications like G Suite, Office 365, Box etc. With all these prebuilt integrations, integrating ServiceNow with Sina Weibo can be fairly easy to achieve. To integrate ServiceNow with Sina Weibo two things need to be done. proper mapping of fields and data flow configuration. If we want to map the field “Name” present in both systems with the name of users on Sina Weibo then we need to create a mapping between these two fields first. This can be done manually by writing codes in ServiceNow or it can be done automatically by using the built-in wizards of ServiceNow. Once this mapping is done we need to configure the data flow configuration for ServiceNow to pull data from Sina Weibo and push data to it as well. This data flow configuration can be done manually or with the help of wizards available in ServiceNow.

If all these steps are done properly, then ServiceNow will start pulling data from Sina Weibo whenever a new user signs up on ServiceNow and it will push all the data related to this user to Sina Weibo as well so that user could be easily located on Sina Weibo too. This way it will become very easy for any organization that uses both these systems together to improve their business processes by providing them a single point of access for all their employees so that they do not have to go back and forth between two systems in order to complete their tasks. It will also make it easier to search for employees on Sina Weibo as they would be listed on ServiceNow too.

Benefits of Integration of ServiceNow and Sina Weibo

This integration will not only help organizations improve their business processes but it will also help them save time and money as they will not have to depend on external services for connecting these two systems together as ServiceNow already offers a set of prebuilt integrations for commonly used SaaS applications like G Suite, Office 365, Box etc. It will also make it easier for the employees of an organization to find each other on either platform as all their details would be available on either platform.

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