Integrate ServiceNow with SendFox

ServiceNow?

ServiceNow is a cloud-based platform that helps businesses reduce IT costs, improve resource utilization, and provide better customer service. The platform provides configuration management, help desk automation, change management, asset management, mobile device management (MDM), and more. In 2011, ServiceNow was named "Cloud Computing Company of the Year" by CRN Magazine. As of October 2014, the company has an estimated $1.3 billion of annual revenue and more than 3,000 customers in various industries, including financial services companies.

SendFox?

SendFox is a software-as-a-service (SaaS. company that provides companies with cloud-based sputions for contact center applications. The company offers real-time support and communication through web chat, live chat, email, phone, social media, and video chat. SendFox's sputions also include speech recognition software, call recording, call tracking, and call analytics.

Integration of ServiceNow and SendFox

ServiceNow currently provides a variety of functionality for the Contact Center as a Service (CCaaS. market but does not have a voice spution yet. SendFox is currently only a voice spution provider. There are many benefits to integrating these two companies together in order to create a more complete combination spution for companies with contact centers. Both companies offer features that are complementary to each other's offerings.

For example, most of SendFox's sputions include some type of tracking or analytics for calls. With integration with ServiceNow, this data can be utilized by ServiceNow's Change Management module to track change requests from the implementation of SendFox's call tracking to Call Analytics reports from SendFox to determine the most useful feature. Customers will also be able to see how changing the design of their forms affects what agents are able to capture during call sessions. This will allow for better forecasting and planning of future implementations that will benefit the customers greatly in terms of cost savings and efficiency.

The ability to integrate a call recording and analytics spution such as SendFox's Call Recording and Call Analytics with change management will allow customers to track changes from beginning until completion. This will allow customers to measure the effectiveness of implementation activities by utilizing both Change Management and Change Analytics modules. It will also enable customers to evaluate the effectiveness of specific implementation activities such as training modules or special reports created by ServiceNow's Report Builder module. These changes can help ensure that changes made to the system are having the desired impact. This can be tracked by looking at changes over time reported through Change Analytics reports or custom reports created using the Report Builder module.

Another benefit to integrating these two sputions is that it gives existing customers greater flexibility in their implementation options. For example, customers who purchased SendFox's call tracking spution for an inbound contact center can now also implement outbound calls by using ServiceNow's change management module to add new Call Recording channels during outbound campaigns. This will also allow the customer to utilize SendFox's Call Analytics module so that they can track their outbound campaign and measure its effectiveness based on metrics such as average call length and average number of calls per day. This will give customers the ability to create highly effective outbound campaigns that will have the best possible return on investment for their company.

Benefits of Integration of ServiceNow and SendFox

There are several benefits to implementing an integrated call recording spution provided by ServiceNow and SendFox together instead of creating them individually by each company separately. Some of these benefits include:

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