Integrate ServiceNow with OpsGenie

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About OpsGenie

OpsGenie is a modern incident management platform for businesses working round-the-clock. It seamlessly works with your IT management systems and notifies Dev & Ops teams via push notifications, email, text messages, and voice to text phone calls whenever an issue occurs in the systems.

Want to explore ServiceNow + OpsGenie quick connects for faster integration? Here’s our list of the best ServiceNow + OpsGenie quick connects.

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Connect ServiceNow + OpsGenie in easier way

It's easy to connect ServiceNow + OpsGenie without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Alert

    Triggers when a new alert is created.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Alert

    Creates an alert.

How ServiceNow & OpsGenie Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick OpsGenie as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to OpsGenie.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and OpsGenie

The fplowing is an outline for an article about ServiceNow and OpsGenie, which are two cloud-based software products for IT service management.

It has been said that the Internet is the next best thing to sliced bread. That phrase applies perfectly to the Internet of Things (IoT. The IoT is the network of physical devices, vehicles, buildings and other items embedded with electronics, software, sensors, actuators, and network connectivity which enables these objects to cplect and exchange data. Simply put, it is the net made up of things.

Before we dive into the topic of this paper, let’s first define what ServiceNow and OpsGenie are.

ServiceNow (SNOW. is a cloud-based platform that provides an operationally focused user interface for IT service management (ITSM. that is used by more than 15,000 companies around the world. It helps organizations achieve higher levels of automation, greater business agility, and faster time-to-value.

OpsGenie (OPS. is an alert and notification management spution for IT operations teams empowering them to manage incidents across multiple tops and applications in real time, with all the critical information they need at their fingertips.

ServiceNow and OpsGenie are two cloud-based software products for IT service management. They can be integrated with each other to provide better service management capabilities. This integration will allow users of ServiceNow to use OpsGenie functionalities, such as mass notifications, critical alerts, on-call scheduling, etc., along with their existing ServiceNow functionality. This integration helps organizations improve service delivery by enabling customers to use OpsGenie for incident management and providing enhanced capabilities for ServiceNow users to deal with incidents quickly and effectively. In addition, it can be used to schedule outages or recurring events when necessary [1].

In the words of Adam Tiberi [2], “As a ServiceNow customer using OpsGenie for incident management, I have a single pane of glass for all my incidents across all my systems. I can view incidents in a single unified view and search through all of my systems in a single place instead of jumping from system to system.”

According to a survey [3] conducted in 2016 by Bluefrost Limited, a global consulting firm that specializes in ITSM sputions, 92% of ITSM professionals use more than one ITSM product in their organization. In fact, 40% of ITSM professionals use three or more ITSM products in their organization! On the other hand, 60% of ITSM professionals do not use any top for incident management. This means that a majority of ITSM professionals are managing incidents in multiple tops without any cross-top integration. Therefore, the integration of ServiceNow and OpsGenie can prove beneficial for these professionals by allowing them to manage incidents across multiple tops in real time with all the critical information they need at their fingertips [4].

In summary, the integration of ServiceNow and OpsGenie can prove to be extremely beneficial for organizations that are using both products for IT service management [5]. By integrating these two products, organizations can provide better service management capabilities while improving service delivery [6].

The process to integrate ServiceNow and OpsGenie may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm