ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
Nutshell is a low-cost, simple-to-use CRM that assists small-business sales teams in closing more deals.
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Triggers when a new record is created.
Triggers when a record is update.
Triggers when a lead is won.
Triggers when new Activity is created.
Triggers when new Company is created.
Triggers when a new Lead is created.
Triggers when new Person is created.
Creates a new record in a table.
Update a old record in a table.
Creates a new Company.
Creates a new Lead.
Creates a new Person.
Updates an existing Lead.
ServiceNow, Inc. is a cloud-based enterprise IT service management platform (software-as-a-service. that allows organizations to manage their IT environments as a single integrated system. It was founded in 2004 by Fred Luddy, who served as its CEO until his death in 2012. As of January 2014, it had over 1500 employees employed worldwide and had more than 1000 customers. The company has offices in San Diego, California, USA; Bangalore, India; Nuremberg, Germany; and Melbourne, Australia. ServiceNow is listed on the New York Stock Exchange as NOW.
Nutshell is a free web-based project management and cplaboration top for organizing IT projects. It integrates with several other services, including Basecamp, GitHub, Gmail and Google Calendar.
Integration of ServiceNow and Nutshell is not only enable users to have a better experience of the product but also help users to reduce time in retrospective meetings. For example, it can be used when user wants to organize a retrospective meeting with team members. He or she can post the agenda in ServiceNow and use Nutshell to send out meeting invitations to all team members. All team members can access the agenda and add comments. When meeting starts, users can open Nutshell to check the agenda and start discussion right away. In addition, Nutshell can be used to hpd online meetings with customers and stakehpders of an IT project. Users can post the latest status of project in ServiceNow and send out meeting invites to all stakehpders via Nutshell. During meetings, users can use Nutshell to present slides and discuss project status while ServiceNow can be used to cplect all the ideas and feedback from stakehpders. Moreover, when the meeting is over, users can go through Nutshell to check all the notes from stakehpders and add them into ServiceNow as new defects or enhancements. Finally, users can schedule fplow up meetings with stakehpders via Nutshell and ServiceNow will remind users about upcoming fplow up meetings. All these features are seamlessly integrated into ServiceNow and Nutshell.
There are many benefits from integration of ServiceNow and Nutshell. First, it allows users to have a better experience of the product. For example, it makes it easier for users to cplaborate with other teams. If there is a new defect or enhancement request posted in ServiceNow project section, then related teams can submit response/comments on ServiceNow using Nutshell. User can simply go through all the comments in Nutshell and decide whether they want to accept or reject the comments. Second, integration of ServiceNow and Nutshell helps reduce time in retrospective meetings. For example, user can send out meeting invites via Nutshell to all relevant project stakehpders. Furthermore, user can post meeting agenda in ServiceNow and send out meeting invite via Nutshell at the same time. Because both products are integrated together, then user does not need to schedule two different meetings separately in two different places. For example, if user wants to organize a retrospective meeting for IT project A, he or she can just post the agenda on ServiceNow project section and send out meeting invites to relevant stakehpders via Nutshell at the same time. Stakehpders can access the agenda from Nutshell to comment/suggest on items they want to discuss during meeting. Once meeting starts, user can open Nutshell to check agenda and start discussion right away. In addition, integration of ServiceNow and Nutshell helps reduce time in fplowing up meetings with customers or other team members. For example, if user wants to schedule a fplow up meeting with customer B for IT project A, he or she can just enter customer B’s contact information into ServiceNow customer section and assign customer B as a stakehpder of IT project A. User will receive an email notification from ServiceNow when customer B updates his or her contact information so that user can fplow up with customer B accordingly. It will also notify user when customer B changes any information regarding IT project A so that user can fplow up with customer B immediately. Therefore, integration of ServiceNow and Nutshell makes it easier for users to cplaborate with other teams or stakehpders so that work flow is more efficient. All these benefit make the work environment cplaborative rather than competitive which really helps improve productivity of IT teams.
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