Integrate ServiceNow with Microsoft Teams

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Microsoft Teams

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Microsoft Teams

Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.

Want to explore ServiceNow + Microsoft Teams quick connects for faster integration? Here’s our list of the best ServiceNow + Microsoft Teams quick connects.

Explore quick connects

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Connect ServiceNow + Microsoft Teams in easier way

It's easy to connect ServiceNow + Microsoft Teams without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Chat

    Trigger every time a new chat is created.

  • New Chat Message

    Trigger every time a new chat message is created.

  • New Meeting

    Trigger every time a new meeting is created.

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

  • New Team

    Trigger every time a new team is created.

  • New User

    Trigger every time a new user is added in the group's user list.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Add Member

    Add new member in a group.

  • Create Channel

    Creates a new channel.

  • Create Chat

    Creates a new chat.

  • Create Meeting

    Create a meeting

  • Delete user

    Delete an user from an Ms Team group.

  • Send Channel Messages

    Post a new message to a channel you choice.

  • Send Chat Message

    Send Chat Message.

How ServiceNow & Microsoft Teams Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Teams as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Microsoft Teams.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Microsoft Teams

Microsoft Teams is a top for cplaboration, meeting, and calling. It can be used as an alternative to Skype for Business for enterprise customers. Microsoft Teams was released in March 2017 with Windows 10 Team. In May 2017, it was released on other operating systems. Today, Microsoft Teams has more than 150,000 organizations using the application.

ServiceNow is a cloud-based service management platform. It offers a single platform to manage IT services, such as security and incident management, network and infrastructure management, IT service management, business service management, and the like. The service is available on a monthly subscription model. It is owned by CA Technpogies.

Currently, ServiceNow offers a free integration of its product with Microsoft 365 services. When organizations use the integration feature, they have the opportunity to get access to information about users’ activities and interactions across both products. This increases productivity and efficiency.

Integration of ServiceNow and Microsoft Teams

To integrate ServiceNow and Microsoft Teams, service organizations should organize different groups of people from different departments or teams. According to the Gartner report, ServiceNow should be integrated with the Microsoft 365 suite before implementing a project. The analysts from the research company suggested that it is necessary to build strong foundations for IT services that are not just compliant with standards but also relevant for their customers.

The integration of ServiceNow and Microsoft Teams helps enterprises to reduce cost because they do not have to have separate tops for cplaboration and communication. With the integration of ServiceNow and Microsoft Teams, organizations can create a single user experience with one application instead of two separate tops. The top also allows users to access information easily. For example, when staff members at a hospital want to know what patients have been treated at the hospital during a specific time frame, they can obtain information quickly through Microsoft Teams or ServiceNow. Also, if employees at a hospitality company want to know who visited their hotel rooms in the last month, they can get information through the top.

ServiceNow provides an additional layer of security over Microsoft Teams. For example, if an employee needs to send a message to another person in his department or team through Microsoft Teams, he must enter his credentials in ServiceNow before sending the message. This may become a challenge for employees who use multiple devices such as smartphones or tablets to access both products concurrently. With this integration feature, staff members do not need to enter their credentials every time they want to send messages through Microsoft Teams or ServiceNow. The application shows relevant information about employees’ activities in the last 30 days so that the team members can easily track them and take action accordingly.

Benefits of Integration of ServiceNow and Microsoft Teams

Integration of ServiceNow and Microsoft Teams helps organizations save money by reducing costs associated with having to purchase multiple tops for cplaboration and communication. The integration also makes it easier for companies to store information in an easy-to-access location. The top also improves productivity because users do not have to spend time searching for information that is present in multiple tops. There is no need for users to remember all of the passwords for different applications that are used for cplaboration and communication in their organization. They can simply use their service provider’s credentials to sign in to both products. Integration of ServiceNow and Microsoft Teams also makes it easier for organizations to achieve compliance requirements because it automates processes that are required by standards such as the Sarbanes-Oxley Act (SOX. and other regulatory requirements.

The process to integrate ServiceNow and Microsoft Teams may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm