Integrate ServiceNow with Microsoft Exchange

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Microsoft Exchange

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Microsoft Exchange

Microsoft Exchange is a powerful collaboration, messaging, and business mobility platform that helps get work done. It enables people to communicate and collaborate effectively using familiar email, chat, video, and voice capabilities.

Microsoft Exchange Integrations
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Best ServiceNow and Microsoft Exchange Integrations

  • ServiceNow Integration Microsoft Exchange Integration

    ServiceNow + Microsoft Exchange

    Create Event to Microsoft Exchange from New Record in ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration New Record
     
    Then do this...
    Microsoft Exchange Integration Create Event
  • ServiceNow Integration Microsoft Exchange Integration

    ServiceNow + Microsoft Exchange

    Create Event from Microsoft Exchange from Updated Record to ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration Updated Record
     
    Then do this...
    Microsoft Exchange Integration Create Event
  • ServiceNow Integration ServiceNow Integration

    Microsoft Exchange + ServiceNow

    Update Record in ServiceNow when New Email is created in Microsoft Exchange Read More...
    Close
    When this happens...
    ServiceNow Integration New Email
     
    Then do this...
    ServiceNow Integration Update Record
  • ServiceNow Integration ServiceNow Integration

    Microsoft Exchange + ServiceNow

    Create Record to ServiceNow from New Email in Microsoft Exchange Read More...
    Close
    When this happens...
    ServiceNow Integration New Email
     
    Then do this...
    ServiceNow Integration Create Record
  • ServiceNow Integration ServiceNow Integration

    Microsoft Exchange + ServiceNow

    Update Record in ServiceNow when New Contact is created in Microsoft Exchange Read More...
    Close
    When this happens...
    ServiceNow Integration New Contact
     
    Then do this...
    ServiceNow Integration Update Record
  • ServiceNow Integration {{item.actionAppName}} Integration

    ServiceNow + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect ServiceNow + Microsoft Exchange in easier way

It's easy to connect ServiceNow + Microsoft Exchange without coding knowledge. Start creating your own business flow.

    Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • Calendar Event Start

    Calendar Event Start

  • New Calendar Event

    New Calendar Event

  • New Contact

    New Contact

  • New Email

    New Email

  • Updated Calendar Event

    Updated Calendar Event

    Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Event

    Create Event

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How ServiceNow & Microsoft Exchange Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Exchange as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Microsoft Exchange.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Microsoft Exchange

  • ServiceNow is the leading provider of cloud-based IT service management software for enterprise IT organizations. ServiceNow’s innovative cloud computing platform enables customers to manage their entire IT organization—from service delivery to business applications and infrastructure. ServiceNow streamlines and automates IT operations, cutting costs and improving business productivity through IT automation and self-service.
  • ServiceNow has a strategic partnership with Microsoft where it integrates its IT service desk spution. The integration is seamless, automated and secure. ServiceNow can automate the provisioning of Active Directory users in ServiceNow IT service desk. It allows IT users from Microsoft Exchange or ServiceNow to add a record, as well as update or modify existing records. ServiceNow can also be used for reporting and auditing on Microsoft Exchange accounts and sharing ppicies.

  • Microsoft Exchange is a messaging and communications server that lets users send and receive email, share calendar data, and access contact lists. It also works with other Windows-based software such as Microsoft Outlook, Microsoft Visual Studio, Microsoft SQL Server, SharePoint, and Office. With Exchange Server, administrators can contrp settings that contrp how users send and receive email, including spam settings, remote wipe capabilities, and antivirus settings. In addition to email, Exchange Server supports instant messaging, presence information, and telephony integration.
  • Integration of ServiceNow and Microsoft Exchange

    ServiceNow provides an easy way to automate the creation of Active Directory user accounts in its IT service desk when integrated with Microsoft Exchange. When a new employee joins the company, ServiceNow will automatically create a new user account in the Active Directory. This process is fully automated, reducing errors and taking out the manual labor from the process. ServiceNow IT service desk provides a high level of security by limiting user access to only those functions which they need to perform their job. This ensures that users are not able to access data which does not relate to their area of responsibility.

    The ServiceNow IT service desk is also able to audit all actions taken on its database. This audit trail helps reduce potential security issues as users cannot make unauthorized changes without being detected by the IT service desk. Finally, the integration with Microsoft Exchange allows users to add, update or modify records within their own organization without having to leave their office. They can also provide reports on any requested information related to Active Directory credentials or Active Directory location information.

    Benefits of Integration of ServiceNow and Microsoft Exchange

    The integration between ServiceNow and Microsoft Exchange allows the fplowing benefits:

    • Automation of creation of Active Directory user accounts. When a new employee joins the company, the IT service desk automatically creates a new user account in the Active Directory. This process is fully automated, reducing errors and taking out the manual labor from the process.
    • Limit user access to only those functions which they need to perform their job. The IT service desk provides a high level of security by limiting user access to only those functions which they need to perform their job. This ensures that users are not able to access data which does not relate to their area of responsibility.
    • Audit all actions taken on its database. The audit trail helps reduce potential security issues as users cannot make unauthorized changes without being detected by the IT service desk.
    • Reporting of any requested information related to Active Directory credentials or Active Directory location information. Users can provide reports on any requested information related to Active Directory credentials or Active Directory location information.

    The process to integrate ServiceNow and Microsoft Exchange may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.