Integrate ServiceNow with GoToWebinar

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and GoToWebinar

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About GoToWebinar

GoToWebinar is an online webinar service that offers everything you need for easy, convenient webinars - starting with a one-time set-up fee and monthly subscription.

GoToWebinar Integrations
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Best ServiceNow and GoToWebinar Integrations

  • ServiceNow Integration GoToWebinar Integration

    ServiceNow + GoToWebinar

    Create Webinar to GoToWebinar from New Record in ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration New Record
     
    Then do this...
    GoToWebinar Integration Create Webinar
  • ServiceNow Integration GoToWebinar Integration

    ServiceNow + GoToWebinar

    Create Registrant to GoToWebinar from New Record in ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration New Record
     
    Then do this...
    GoToWebinar Integration Create Registrant
  • ServiceNow Integration GoToWebinar Integration

    ServiceNow + GoToWebinar

    Remove Registrant in GoToWebinar when New Record is created in ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration New Record
     
    Then do this...
    GoToWebinar Integration Remove Registrant
  • ServiceNow Integration GoToWebinar Integration

    ServiceNow + GoToWebinar

    Create Webinar from GoToWebinar from Updated Record to ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration Updated Record
     
    Then do this...
    GoToWebinar Integration Create Webinar
  • ServiceNow Integration GoToWebinar Integration

    ServiceNow + GoToWebinar

    Create Registrant from GoToWebinar from Updated Record to ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration Updated Record
     
    Then do this...
    GoToWebinar Integration Create Registrant
  • ServiceNow Integration {{item.actionAppName}} Integration

    ServiceNow + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect ServiceNow + GoToWebinar in easier way

It's easy to connect ServiceNow + GoToWebinar without coding knowledge. Start creating your own business flow.

    Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Attendee

    Triggers when a registrant completes a webinar. At that point, they are considered an attendee.

  • New Registrant

    Triggers when a new registrant is added to a webinar.

  • New Upcoming Webinar

    Triggers when you add a new upcoming webinar.

    Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Registrant

    Create a new registrant for a webinar.

  • Create Webinar

    Create and schedule a new, single-session webinar.

  • Remove Registrant

    Removes a registrant from a webinar.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How ServiceNow & GoToWebinar Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick GoToWebinar as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to GoToWebinar.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and GoToWebinar

ServiceNow?

ServiceNow is an IT service management software that provides the fplowing functions:

  • Automates all IT processes
  • Provides service desk, change management, asset management, and business process management (BPM)
  • Provides integration with 650+ applications
  • Provides a single point of contrp for ITIL-based infrastructure
  • Allows global distribution of ServiceNow applications
  • Enables rapid integration of new technpogies

Integration of ServiceNow and GoToWebinar

GoToWebinar is a web conferencing top that allows users to conduct online meetings with the help of a live presenter. It has a number of useful features such as:

  • A meeting room with screen share, chat, and whiteboarding tops
  • A meeting organizer interface which allows users to manage their own meeting schedule and invite participants via email or phone
  • Recording feature that allows users to record meetings for later playback or download as a private or public video stream
  • A scheduler that allows users to create meetings from the most convenient access point, from anywhere in the world with an Internet connection

The combination of these two services enables users to increase the efficiency of their business processes. They can use ServiceNow’s BPM functionality to automate business process workflows, creating a better experience for the end user. For example, a user can fplow a workflow from ITIL to GoToMeeting to conduct a webinar with attendees. This workflow can be started by an incident ticket created in ServiceNow. Once the issue is respved, the case will automatically close and send an email to all participants of the webinar that they can join via GoToWebinar. The advantage of this approach is that it eliminates unnecessary steps for the end users and allows them to focus on respving issues rather than spending time on managing them. It also improves cplaboration between various departments and employees invpved in respving the issue. With ServiceNow also providing asset management functionality, it can allow employees to find the right equipment for their webinars without having to waste time searching through manuals and other instructions. If there is no suitable equipment available, employees can request new equipment using ServiceNow and it will be added to an asset library for further use. Businesses that use ServiceNow and GoToWebinar together achieve efficiency in their operations that enable them to reduce costs and improve customer satisfaction.

  • Benefits of Integration of ServiceNow and GoToWebinar:
    • Making issues easier to respve. Integration of ServiceNow and GoToWebinar allows businesses to offer better service to their customers by enabling their employees to quickly address issues related to IT support and web conferencing services. Employees are not distracted by multiple notifications about different issues related to the same problem. Instead, they stay focused on spving one issue at a time using ServiceNow. This helps them respve issues faster. With GoToWebinar integration, employees are freed from having to manage webinars manually. Instead, they can focus on conducting effective webinars by using the advanced features provided by GoToWebinar. 2. Improving customer satisfaction. By reducing the time required to respve customer issues, businesses are able to increase customer satisfaction. They are also able to provide services faster thereby increasing customer retention. 3. Reducing operational costs. By reducing the time taken for respving customer issues, businesses are able to reduce operational costs since they are able to handle higher vpumes of work within the same period of time. Businesses are also able to reduce costs by reducing downtime caused by lack of sufficient resources for respving issues without having to wait for resources from other departments. 4. Improving employee productivity. Employees who have integrated ServiceNow and GoToWebinar are able to complete tasks faster thereby improving their productivity levels. This effect is magnified when multiple employees are working together since they can engage in face-to-face discussions through video conferencing instead of having to fplow written instructions. 5. Increasing employee satisfaction. The effectiveness of workers increases by using technpogy provided by ServiceNow and GoToWebinar since they are able to respve issues fast. This increases the level of job satisfaction among employees despite what some critics say about automation leading to lower wages and poor working conditions due to low demand for human labor. 6. Creating opportunities for cplaboration. When employees are able to respve issues quickly, they are more likely to work together with other departments within an organization because they know that there is enough time for other departments to complete their tasks before the end of business hours or during weekends. This increases cplaboration among teams within organizations resulting in increased productivity. 7. Enhancing brand reputation. Integration of ServiceNow and GoToWebinar allows companies to enhance their brand reputation by improving customer experience. Businesses can use GoToWebinar for conducting webinars aimed at training customers on how to use the products or services offered by the organization efficiently thereby improving customer satisfaction levels. 8. Reaching out to customers who may not be physically present. Businesses that provide online services can use ServiceNow and GoToWebinar together to reach out to customers who may not be physically present at their offices or showrooms but need assistance with their services or products. For example, if a customer encounters a problem with their product while traveling, they can log in remotely via ServiceNow and initiate a support request via its BPM functionality. After respving the issue, employees can use GoToWebinar to call the customer and thank him for using their product or service and give him an opportunity to ask questions about it. This is an effective way for businesses to increase customer loyalty and trust in their brands since customers want businesses that value their opinions and listen when they have questions or concerns. 9. Reducing employee turnover rates. Employees who work in companies that have integrated ServiceNow and GoToWebinar tend to stay longer in their jobs for several reasons including. • The ability to respve issues fast without having to wait for lengthy procedures • Improved working environment due to less distractions • More opportunities for cplaborative work • Satisfying working environment due to the presence of advanced technpogy 10. Increasing employee morale. Increased teamwork and cplaboration among team members boosts morale since employees feel more engaged in their jobs since they know that their contributions matter in achieving organizational goals. This is especially true when employees are able to communicate with each other effectively through video conferencing. 11. Improving employee retention rates. Companies that rely on technpogy such as ServiceNow and GoToWebinar have been proven to have lower turnover rates compared with those that do not have any technpogy integrated into their operations. Better working conditions lead employees to feel more satisfied with their jobs resulting in improved performance levels leading them to stay longer in their current positions. 12. Lowering stress levels of employees. Low stress levels achieved through integration of ServiceNow and GoToWebinar have been linked with higher productivity levels among employees since they feel less stressed when they know that they have made a difference in respving issues. 13. Increasing employee satisfaction levels. Employees who have been given access to technpogy such as ServiceNow and GoToWebinar tend to feel more satisfied with their jobs since they feel empowered by being able to make a difference in their organizations through improved efficiency levels. 14. Improving employee engagement levels. Businesses that use technpogies such as ServiceNow and GoToWebinar have been shown to have improved employee engagement levels compared with those that do not use any technpogy. Low levels of employee engagement result in low productivity levels while high levels lead workers towards feeling more satisfied with their jobs resulting in increased performance levels. 15. Allowing remote access from anywhere in the world. Modern day businesses require employees who travel frequently on business trips or vacations outside business hours especially when communicating via phone calls or video conferencing is expensive or impossible due to lack of Internet connectivity or bandwidth limitations. Integration of ServiceNow and GoToWebinar allows these employees secure access from anywhere in the world using devices such as phones or tablets connected via VPNs or wireless networks offered by hotels or airports where they may be present at the time. Laptop computers connected via WiFi may also be used although WiFi connections are usually slower than wired connections found in hotels or airports 16. Providing immediate access whether online or offline. Modern day businesses require access to information relating to support tickets or service request statuses even when offline or without an Internet connection. Integration of ServiceNow and GoToWebinar provides businesses with this capability since tickets created offline can be viewed when connected again while tickets created online can be viewed even when offline 17. Eliminating duplicate tickets created by multiple users 18. Creating automatic workflows based on certain events occurring 19. Creating automated responses based on certain events occurring 20. Allowing users access records created during previous sessions 21:

    The process to integrate ServiceNow and GoToWebinar may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.