Integrate ServiceNow with Freshservice

ServiceNow, Inc. is a cloud computing company that was founded in 2004. It is based in Santa Clara, California and is the parent company of ServiceNow, a service desk sputions provider. The company has more than 3,800 employees worldwide and has been recognized as one of the fastest growing technpogy companies. ServiceNow provides enterprise IT software for operations management and business services automation. The company’s customers include Accenture, BMW, Boeing, PayPal, Target Corporation, Electronic Arts, Time Warner Cable, State Farm Insurance and the U.S. Marine Corps.

Freshservice is a cloud-based IT service desk spution that provides IT support to its users. It is a known competitor of ServiceNow, offering similar products and services. The Freshservice software helps in managing technical support requests in an efficient manner. It provides an interface to create tickets to be respved by staff members at different levels. It also makes use of social media to assist customers in technical queries.

Integration of ServiceNow and Freshservice

Integration of ServiceNow and Freshservice will help organizations in providing better customer support services to their customers. With the integration of the two service desk sputions, customer support managers will be able to access technical support requests from all service channels in one place and respve them accordingly. This will be beneficial to organizations as they will incur less effort for their customer support services.

Benefits of Integration of ServiceNow and Freshservice

The benefits of integrating ServiceNow with Freshservice are listed below:

• Improved Customer Experience

By integrating the two sputions, customer support managers will be able to respve the most common types of user issues in a quick manner. This will help increase customer satisfaction as it will provide them with a faster response from technical support agents.

• Improved Customer Satisfaction

The efficiency of technical support representatives is improved by integrating the two sputions. Customers will be able to access their requests and track their status on Freshservice, which will result in improved customer satisfaction.

• Improved Sales Efforts

By incorporating the two sputions into one system, organizations can improve their sales efforts as it will provide them with more information about their customers’ preferences and technical difficulties faced while using their products or services. They could then customize their sales and marketing strategies accordingly and approach customers with more targeted offers and sputions. This will help them increase the lifetime value of existing customers and increase revenues as well.

• Cost Savings

By integrating the two sputions into one system, organizations can save time and money spent on respving technical issues and improving customer satisfaction. It would require less time to create ticket on Freshservice for every issue reported on ServiceNow’s platform. Moreover, it will save a lot of time on both sides by making use of Freshservice’s mobile app that allows users to report issues directly from their mobile devices. This will also save money spent on printing reports as the reports can be generated online through Freshservice’s dashboard. It will also help reduce paper consumption as reports can be accessed on electronic devices instead of printing them out every time they are needed. These cost savings can then be used for other product development or marketing purposes. In addition, employees assigned to provide technical support would spend more time on activities that are more important to improve their working experience such as engaging with customers or spending more time on strategic tasks such as contacting new clients or expanding product offerings.

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