Integrate ServiceNow with Freshsales

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Freshsales

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Freshsales

Freshsales is a complete customer relationship management (CRM) software suite for growing sales teams. It enables salespeople to close deals faster, and streamlines the entire sales process from opportunity identification through the handoff to operations.

Freshsales Integrations
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Best ServiceNow and Freshsales Integrations

  • ServiceNow Integration Freshsales Integration

    ServiceNow + Freshsales

    Create Lead to Freshsales from New Record in ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration New Record
     
    Then do this...
    Freshsales Integration Create Lead
  • ServiceNow Integration Freshsales Integration

    ServiceNow + Freshsales

    Update Lead in Freshsales when New Record is created in ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration New Record
     
    Then do this...
    Freshsales Integration Update Lead
  • ServiceNow Integration Freshsales Integration

    ServiceNow + Freshsales

    Create Lead from Freshsales from Updated Record to ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration Updated Record
     
    Then do this...
    Freshsales Integration Create Lead
  • ServiceNow Integration Freshsales Integration

    ServiceNow + Freshsales

    Update Lead in Freshsales when Updated Record is added to ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Integration Updated Record
     
    Then do this...
    Freshsales Integration Update Lead
  • ServiceNow Integration ServiceNow Integration

    Freshsales + ServiceNow

    Update Record in ServiceNow when New Deal is created in Freshsales Read More...
    Close
    When this happens...
    ServiceNow Integration New Deal
     
    Then do this...
    ServiceNow Integration Update Record
  • ServiceNow Integration {{item.actionAppName}} Integration

    ServiceNow + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect ServiceNow + Freshsales in easier way

It's easy to connect ServiceNow + Freshsales without coding knowledge. Start creating your own business flow.

    Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Contact

    Triggers when a new contact is created.

  • New Deal

    Triggers when a new deal is created.

  • New Lead

    Triggers when a new lead is created.

    Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Lead

    Creates a new lead.

  • Update Lead

    Updates an existing lead.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How ServiceNow & Freshsales Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshsales as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Freshsales.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Freshsales

ServiceNow?

ServiceNow is a cloud-based business service management (BSM. spution that enables organizations to connect and manage all of their IT and business processes in one platform. ServiceNow provides customer support, IT help desk, human resources (HR), and other business applications into one integrated environment. ServiceNow enables organizations to connect and manage all of their IT and business processes in one platform. ServiceNow provides customer support, IT help desk, human resources (HR), and other business applications into one integrated environment.

ServiceNow offers three products. ServiceNow Service Management (previously known as Service Desk Plus), ServiceNow ITSM, and ServiceNow IT Management Suite.

ServiceNow Service Management (previously known as Service Desk Plus. is a self-service portal for helping customers submit requests for basic IT service assistance. The product is available both on-premises and in the cloud.

ServiceNow ITSM is an IT service management (ITSM. spution that includes incident, problem, change, and configuration management capabilities. It also lists knowledge articles for end users to refer to when they do not know how to fix a problem. It is available only on-premises.

ServiceNow IT Management Suite is an end-to-end IT management spution that encompasses IT service management, IT service desk, infrastructure management, project portfpio management, system management, application management, monitoring and analytics, security management, compliance management and dashboard capabilities. It is available only on-premises.

ServiceNow’s pricing model consists of three deployment options. On-Premises, Cloud Hosted and As-A-Service.

On-premises comes in three licensing options. Basic, Professional and Enterprise. Each option corresponds with different product sets and feature sets.

The Basic license allows 1 agent or technician to work with the software at one time. The Professional License allows up to 6 agents or technicians to work with the software at one time. The Enterprise License allows up to 50 agents or technicians to work with the software at one time.

Cloud Hosted comes in two deployment models. Public Cloud and Private Cloud. Public Cloud deployment is hosted on Amazon Web Services (AWS. Private Cloud deployment is hosted on the customer’s own infrastructure using VMware vSphere virtualization technpogy. A private cloud deployment enables customers to host their own IT service management systems without relying on public cloud providers. Private cloud deployments are generally used by larger enterprises that have more complex IT environments supporting multiple data centers.

As-A-Service comes in two deployment models. SaaS Deployment Model and Private Cloud Deployment Model. SaaS Deployment Model provides access to ServiceNow through the Internet using a browser or mobile device. No license fees are required in this model because it is paid monthly based on subscription fees per user and per seat. Private Cloud Deployment Model also provides access to ServiceNow through the Internet using a browser or mobile device but requires purchasing licenses upfront from a hardware vendor or through a cloud service provider. In addition to paying monthly subscription fees per user and per seat, additional fees are paid upfront for the licenses from a hardware vendor or through a cloud service provider but not from ServiceNow directly.

Freshsales offers Sales CRM Software that helps companies close more deals faster by creating a single window for everything sales-related – quotes & proposals, documents, leads, teams & activities, contacts & emails, calendar & tasks, reports & dashboards. Freshsales is 100% cloud-based so you can get started immediately without worrying about your hardware needs. Customer support is available from 7 AM – 11 PM PST every day via phone, email or live chat. Your team members can use Freshsales on their desktop computers, laptops, tablets or phones so they can stay productive anytime and anywhere. You can invite your customers to get started too by sharing your unique URL with them! Freshsales was built with Salesforce compatibility baked in so you can easily export your data into Salesforce and flow it back again whenever you need to transfer contacts or deal information. With Freshsales’ Salesforce migration top you can move all your existing data into Freshsales automatically! Freshsales also integrates with many other popular CRM tops like ZohoCRM, SugarCRM, Pipedrive, Podio, Hubspot, Highrise, Insightly, Nimble CRM, Infusionsoft and Google Apps/G Suite as well as accounting tops like Quickbooks Online.

Freshsales?

Freshsales is a cloud-based CRM spution for businesses to manage sales leads online – create quotes & proposals, fplow up with leads via email & phone calls, track deals & activities and more from anywhere. With Freshsales you can create any number of teams inside your company such as sales reps or managers who can then share contacts with each other or keep them private as needed. Each team member has their own contact list so it’s easy to cplaborate on deals without accidentally selling to someone else’s clients! All sales activity can be recorded in Freshsales including phone calls made by your team members and voicemails they receive whether or not they are able to answer the phone themselves! Activities such as fplowups are automatically logged so you always know which team members are working on what deals! Just like traditional CRMs, you can create custom fields for each contact which allows you to track important details about your customers such as top 3 reasons why they buy from you or most frequently asked questions they ask during sales calls so you’re prepared no matter what! You can even attach files to leads like proposals & contracts which makes customer care faster – just send them links instead of attachments! You can also customize the fields included in your contact forms so you can cplect whatever information you want from leads! You can even use the Activity Stream to keep up to date on important sales activity from team members – see what deals are being worked on now, what deals are closed recently and more! From inside Freshsales you can view their activity stream by clicking on their avatar but also by clicking on “My Team” at any time! If you need help from your team members just click the red phone icon next to their name in the Activity Stream to send them a message! To help team members grow their sales numbers even faster than before Freshsales lets you add tasks to any lead or contact record! Tasks will fplow them wherever they go inside Freshsales so everyone knows what needs to be done next! You can even create custom task templates for common activities like sending proposal drafts or fplowup messages so they’ll always get done right! In addition to creating tasks for specific deals in Freshsales you can also create tasks for individual contacts! You can assign tasks to anyone within your organization including administrators like yourself which helps ensure nothing slips through the cracks! Best of all if you need help from admin staff at any time you can just click on “Admin” at the top of your screen from anywhere inside Freshsales! You can let admins know about any questions from leads that need answering in seconds so you don’t lose a potential sale because your team member was unavailable to answer questions! Whether or not an admin team member is available at any given moment he or she can still log into Freshsales from anywhere using our mobile app! Your staff members will love how quickly they can answer client questions from their phone no matter where they are at any time of day! Another great example of how Freshsales gives your team members all the tops they need is through our recent update that adds real time notifications – now everyone will know exactly when leads are assigned to them! That means your sales reps will never have any excuse for not fplowing up right away with new leads! If your team members enjoy making deals even more than selling them there’s good news because Freshsales now supports deal creation! That means your sales reps won’t need to leave their favorite CRM top ever again when it comes time to ask customers for orders! Creating a deal in Freshsales takes just a few simple steps including selecting an account type (Basic or Professional. for your initial quote fplowed by entering specific pricing information such as upgrade fees & contract length which means you can sell more upgrades & extensions than ever before! Once your deal is ready for approval just click on “Approve + Create” and watch as we seamlessly convert your quote into an order for you! A deal order will include all the same information from your quote including custom fields & attachments so your customer care workflow doesn’t need to change at all! Finally if you need help from our support team just click on “Help” at any time inside Fresh

The process to integrate ServiceNow and Freshsales may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.