Integrate ServiceNow with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Freshdesk

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Want to explore ServiceNow + Freshdesk quick connects for faster integration? Here’s our list of the best ServiceNow + Freshdesk quick connects.

Explore quick connects

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Connect ServiceNow + Freshdesk in easier way

It's easy to connect ServiceNow + Freshdesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How ServiceNow & Freshdesk Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Freshdesk

ServiceNow

ServiceNow, Inc. is a software company that provides an enterprise cloud platform for managing IT processes and services. The platform is designed to automate service delivery and business process management (BPM. It manages and automates IT operations, including help desk support, end-user support, customer relationship management, incident management, service desk ticketing, IT asset management and IT service management.

Freshdesk

Freshdesk is the complete customer support software, built to get you from zero to sixty in 60 days. It's easy to use, affordable and works on your own servers. It includes features like a knowledge base, live chat, email marketing and integrations with all major 3rd party tops.

Integration of ServiceNow and Freshdesk

ServiceNow has several applications such as ServiceNow Cloud Core Platform; ServiceNow Service Automation; ServiceNow Knowledge Management; ServiceNow Cloud Portal; ServiceNow Service Catalog; ServiceNow Asset Management; Software Analytics; ServiceNow Operational Intelligence; ServiceNow Customer Self-Service Portal; and ServiceNow Application Performance Management. ServiceNow also has many third party applications that integrate with their products. Some of these applications are ZenDesk, Wrike, Infer, Nintex Workflow, JIRA, Zendesk, Twitter, Google Apps, OneLogin, Salesforce.com, NetSuite and more. It is possible to integrate ServiceNow with other products because it uses REST APIs. A REST API is a set of functions that allows the user to communicate with a web service using standard protocps such as HTTP or HTTPS. Once the information has been sent through the API in specific format it will be processed by the Web service and the result will be returned in a format that can be understood by the client. This integration allows a customer to interact with applications and systems in a suitable way for them.

Freshdesk has several applications such as Freshdesk Support Software; Freshdesk CRM Software; Freshsales Sales Software; Freshchat Live Chat Software; Freshsales Pro Sales Pipeline Management Software; Freshsales 360 Sales Funnel Management Software; DevOps Software; Freshservice IT Asset Management Software; Freshteam Employee Monitoring Software; Freshcaller Voice & Video Calling Software; Freshcaller Call Recording Software; and Freshcaller Mobile Call Recording Software. Freshdesk also has many third party applications that integrate with their products. Some of these applications are Slack, Microsoft Azure, Google Apps, Dropbox and more. It is possible to integrate Freshdesk with other products because it uses REST APIs. A REST API is a set of functions that allows the user to communicate with a web service using standard protocps such as HTTP or HTTPS. Once the information has been sent through the API in specific format it will be processed by the Web service and the result will be returned in a format that can be understood by the client. This integration allows a customer to interact with applications and systems in a suitable way for them.

Benefits of Integration of ServiceNow and Freshdesk

The benefits of integrating ServiceNow and Freshdesk include less manual work for IT staff, less time spent on repetitive tasks and better tracking of incidents across multiple channels in real time. ServiceNow integrates with several other third party applications so there is no need for general purpose tasks to be performed again manually. For example if there is an incoming request for help desk support then the request can be sent directly into the help desk software via ServiceNow without any manual intervention from IT staff. By integrating the two products it reduces the workload on IT staff and increases efficiency within the company. Since IT staff do not have to perform redundant tasks they can spend more time on more important things like respving issues or developing new strategies for improvements within their company. Another benefit is that incidents are integrated across various channels which provide real time updates. An incident may be reported using different communication channels such as chat or telephone calls so if the incident is not managed properly then this can cause problems for customers and delays in respving issues affecting the customers negatively which would lead to lower profits for the company.

The process to integrate ServiceNow and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm