Integrate ServiceNow with Facebook Messenger

Integration of ServiceNow and Facebook Messenger

The integration between ServiceNow and Facebook Messenger is the best spution to maximize efficiency and reduce costs in customer service departments.

ServiceNow is a cloud-based IT service management application that helps IT organizations to provide better customer experience and improve operational efficiency in IT services. In addition, it manages incidents and requests from end users and tracks them efficiently. Moreover, it simplifies operations for IT administrators and end users by integrating all IT services into one system.

Facebook Messenger is a messaging platform developed by Facebook Inc. The app enables users to exchange messages without having to pay for SMS. It enables users to send messages and make voice calls over Wi-Fi or mobile data networks. This app allows an organization to communicate with its customers to improve the satisfaction level of their customers.

By integrating the two platforms, customer service agents can create an incident or issue on ServiceNow and send it to Facebook Messenger using a single action. Upon receiving the incident or request, customer service representatives can reply to the message instantly. With this integration, customer service agents will be able to respond faster and more accurately than before. In addition, they will be able to provide effective sputions faster as well. Thus, when an agent has spved the customer’s problem, the customer can rate the agent’s response in real time through Facebook Messenger. This will allow the organization to obtain customer feedback and improve customer satisfaction level easily. These advantages have motivated many organizations to integrate the two platforms.

Benefits of Integration of ServiceNow and Facebook Messenger

The integration between ServiceNow and Facebook Messenger can help customer service departments to save money, increase customer satisfaction level and respond faster to customers’ queries. More importantly, both platforms are free of charge for users so there is no initial cost for implementing the integration between ServiceNow and Facebook Messenger.

By integrating ServiceNow and Facebook Messenger, customers will not only be able to quickly receive responses from customer service representatives but also receive direct feedback on their queries from other customers via the rating system on Facebook Messenger. This will enable them to get answers to their questions faster and reduce the number of calls they make to customer service departments compared to before. As a result, companies can save money because they do not have to hire more customer service representatives to handle an increased number of calls. They can also save money because they do not have to pay for incoming calls anymore as well as avoid paying for long distance calls if many of their callers are located outside their local area network. Finally, they can save money by reducing the time that customer service representatives take to answer or respve customer issues since they will be able to respond faster due to the integration between ServiceNow and Facebook Messenger.

The process to integrate ServiceNow and Facebook Messenger may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.