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ServiceNow + Facebook Messenger Integrations

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Facebook Messenger

  • No code
  • No Credit Card
  • Lightning Fast Setup
About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Facebook Messenger

Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.

Facebook Messenger Integrations
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Best ways to Integrate ServiceNow + Facebook Messenger

  • ServiceNow Facebook Messenger

    ServiceNow + Facebook Messenger

    Send Message in Facebook Messenger when New Record is created in ServiceNow Read More...
    Close
    When this happens...
    ServiceNow New Record
     
    Then do this...
    Facebook Messenger Send Message
  • ServiceNow Facebook Messenger

    ServiceNow + Facebook Messenger

    Send Message in Facebook Messenger when Updated Record is added to ServiceNow Read More...
    Close
    When this happens...
    ServiceNow Updated Record
     
    Then do this...
    Facebook Messenger Send Message
  • ServiceNow ServiceNow

    Facebook Messenger + ServiceNow

    Update Record in ServiceNow when New Message sent to Page is created in Facebook Messenger Read More...
    Close
    When this happens...
    ServiceNow New Message sent to Page
     
    Then do this...
    ServiceNow Update Record
  • ServiceNow ServiceNow

    Facebook Messenger + ServiceNow

    Create Record to ServiceNow from New Message sent to Page in Facebook Messenger Read More...
    Close
    When this happens...
    ServiceNow New Message sent to Page
     
    Then do this...
    ServiceNow Create Record
  • ServiceNow ServiceNow

    Facebook Messenger + ServiceNow

    Update Record in ServiceNow when New Message is created in Facebook Messenger Read More...
    Close
    When this happens...
    ServiceNow New Message
     
    Then do this...
    ServiceNow Update Record
  • ServiceNow {{item.actionAppName}}

    ServiceNow + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect ServiceNow + Facebook Messenger in easier way

It's easy to connect ServiceNow + Facebook Messenger without coding knowledge. Start creating your own business flow.

    Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Delivered Message

    Triggers when a new Message is sent to a page.

  • New Message

    Triggers when a new Message is sent to a page.

  • New Message Read

    Triggers when a new Message is sent to a page.

  • New Message sent to Page

    Triggers when a new Message is sent to a page.

    Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Send Message

    Send message from facebook page.

How ServiceNow & Facebook Messenger Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Facebook Messenger as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Facebook Messenger.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Facebook Messenger

  • ServiceNow is an IT service management company based in Santa Clara, California. It was founded by Fred Luddy in 1999.
  • Facebook Messanger app is a messaging platform developed by Facebook Inc. The app enables users to exchange messages without having to pay for SMS.
  • Integration of ServiceNow and Facebook Messenger

    The integration between ServiceNow and Facebook Messenger is the best spution to maximize efficiency and reduce costs in customer service departments.

    ServiceNow is a cloud-based IT service management application that helps IT organizations to provide better customer experience and improve operational efficiency in IT services. In addition, it manages incidents and requests from end users and tracks them efficiently. Moreover, it simplifies operations for IT administrators and end users by integrating all IT services into one system.

    Facebook Messenger is a messaging platform developed by Facebook Inc. The app enables users to exchange messages without having to pay for SMS. It enables users to send messages and make voice calls over Wi-Fi or mobile data networks. This app allows an organization to communicate with its customers to improve the satisfaction level of their customers.

    By integrating the two platforms, customer service agents can create an incident or issue on ServiceNow and send it to Facebook Messenger using a single action. Upon receiving the incident or request, customer service representatives can reply to the message instantly. With this integration, customer service agents will be able to respond faster and more accurately than before. In addition, they will be able to provide effective sputions faster as well. Thus, when an agent has spved the customer’s problem, the customer can rate the agent’s response in real time through Facebook Messenger. This will allow the organization to obtain customer feedback and improve customer satisfaction level easily. These advantages have motivated many organizations to integrate the two platforms.

    Benefits of Integration of ServiceNow and Facebook Messenger

    The integration between ServiceNow and Facebook Messenger can help customer service departments to save money, increase customer satisfaction level and respond faster to customers’ queries. More importantly, both platforms are free of charge for users so there is no initial cost for implementing the integration between ServiceNow and Facebook Messenger.

    By integrating ServiceNow and Facebook Messenger, customers will not only be able to quickly receive responses from customer service representatives but also receive direct feedback on their queries from other customers via the rating system on Facebook Messenger. This will enable them to get answers to their questions faster and reduce the number of calls they make to customer service departments compared to before. As a result, companies can save money because they do not have to hire more customer service representatives to handle an increased number of calls. They can also save money because they do not have to pay for incoming calls anymore as well as avoid paying for long distance calls if many of their callers are located outside their local area network. Finally, they can save money by reducing the time that customer service representatives take to answer or respve customer issues since they will be able to respond faster due to the integration between ServiceNow and Facebook Messenger.

    The process to integrate ServiceNow and Facebook Messenger may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.