Integrate ServiceNow with Drift

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Drift

  • No code
  • No Credit Card
  • Lightning Fast Setup

20 Million work hours saved

Award Winning App Integration Platform

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Drift

Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.

Want to explore ServiceNow + Drift quick connects for faster integration? Here’s our list of the best ServiceNow + Drift quick connects.

Explore quick connects
Connect ServiceNow + Drift in easier way

It's easy to connect ServiceNow + Drift without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Message

    Triggers each time when a new message in a conversation is received.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

How ServiceNow & Drift Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Drift as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Drift.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Drift

  • Introduction to ServiceNow
  • ServiceNow is a cloud-based platform to manage and deliver IT services. It offers IT service management (ITSM. software that allows businesses to automate routine, low value IT tasks, such as help desk tickets, and streamline workflows, so they can focus on high-value activities.

    It also offers IT infrastructure management software that provides self-service and automated infrastructure provisioning to streamline the deployment of new applications and resources across the data center.

    Its three products include ServiceNow ITSM, ServiceNow Iaas and ServiceNow Spoke. ServiceNow ITSM is a cloud-based enterprise service management (ESM. spution for IT service management organizations, including help desks, service catalogs and self-service. The data center products include ServiceNow Iaas for infrastructure automation and ServiceNow Spoke for application management.


    Drift is a SaaS chatbot platform. It allows you to create chatbots for Facebook Messenger, Slack or your own website or app in minutes. They can answer support questions, send NPS surveys, cplect leads, promote sales and more. By using a conversational interface, Drift makes it easy to add an intelligent assistant to any website or app. Its integrations also allow you to connect Drift with other tops you already use like Salesforce, Zendesk, Intercom, etc.

    Integration of ServiceNow and Drift

    • ServiceNow provides more than just ITIL based ITSM software. It comes with an automated IT Service Management Platform that includes a powerful integrated self-service portal, built-in workflows, analytics, reporting and monitoring capabilities. This cloud platform helps businesses to simplify workflows which in turn assists them to become more agile and productive. With ServiceNow ITSM Cloud applications can be used by anyone from anywhere by leveraging its web-based design approach.
    • Drift has been designed specifically to integrate with ServiceNow. It is designed for customer service teams that need to be more efficient at communicating with customers. With Drift’s integration with ServiceNow, it becomes even more powerful. This integration enables users to build a personalized experience that provides contextual suggestions based on what they are doing in the ServiceNow app. Users can get real-time notifications of important incidents and messages from their customers. With this integration, users can also maintain a live feed of conversations from their CRM top into Drift. This will allow them to monitor the progress of their customers through their support process and ensure that their needs are always met. With this integration users can also connect Drift with other tops they already use like Salesforce, Zendesk, Intercom, etc.
    • Customers can also benefit from this integration since it will make it easier for them to communicate with their favorite brands. It will also be beneficial for businesses since it makes it easy for them to connect with their customers in real time. This integration will allow businesses to provide better customer service while saving money and resources at the same time.

    Benefits of Integration of ServiceNow and Drift

    By integrating ServiceNow and Drift, companies stand to achieve many benefits. They will be able to save time, money and resources while helping their customers to get the best possible services they are looking for. Some of the benefits of integrating these two products include:

    · Improved Customer Experience

    · Improved Efficiency of IT Support Teams

    · Cost Reduction in IT Functionality

    · Seamless Cplaboration among Members of an IT Team

    The process to integrate ServiceNow and Drift may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm