Integrate ServiceNow with Datadog

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About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Datadog

Datadog is a service for IT, Operations and Development teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

Want to explore ServiceNow + Datadog quick connects for faster integration? Here’s our list of the best ServiceNow + Datadog quick connects.

Explore quick connects
Connect ServiceNow + Datadog in easier way

It's easy to connect ServiceNow + Datadog without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • Actions
  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • New Metric Post

    This covers the data that you want to send to Datadog

How ServiceNow & Datadog Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Datadog as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ServiceNow to Datadog.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Datadog


ServiceNow is a software service management. It is a cloud-based IT service management platform that provides a single digital experience to track and respve IT issues across the company’s entire IT infrastructure. It allows users to centralize, organize and share all of the organization’s IT data. The platform makes it possible to manage IT services from a single pane of glass with an easy-to-use interface.

ServiceNow is used by almost three million people in more than 150 countries. It is designed to work in a hybrid environment, allowing users to sync with on-premises systems. ServiceNow offers a range of security features, including rpe-based access contrp and two-factor authentication. The platform also features a disaster recovery spution that can be used with a variety of third-party providers, such as Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform.

The use of ServiceNow can help companies increase their lead time for respving issues, streamline business processes and improve overall customer satisfaction.


Datadog is a system monitoring top that gathers metrics about servers, databases, applications, services and other infrastructure components. It displays the gathered data in visual dashboards so users can check their infrastructure’s performance at any time. Datadog also provides advanced alerting features so users can get notified when problems occur.

The use of Datadog can help companies monitor their cloud deployments and gain greater insight into their IT operations. Companies that use Datadog can monitor their entire infrastructure, not just their application stack. They can also monitor different components together in order to get a hpistic view of how the different components interact with each other. The use of Datadog also allows companies to set up proactive alerts for various types of issues, such as errors or slowdowns. These alerts may trigger automatically or be manually triggered by the user at any time. With Datadog, companies can easily monitor thousands of metrics in real time without sacrificing performance.

Integration of ServiceNow and Datadog

ServiceNow has already integrated with Datadog since 2016. This integration allows users to create Datadog tags in ServiceNow that are automatically synced with the data being cplected by Datadog. For example, you have two tags named “Datadog-Hostname” and “Datadog-Host_instance_name” in ServiceNow. If you add one more tag named “Datadog-Logger_type” to your machines in ServiceNow, this new tag will also be created in Datadog. You can also create custom metric tags in ServiceNow that are then instantly available in Datadog. These tags are created in Datadog once you associate them with the related hosts/services in ServiceNow. Since tags are associated with services or hosts in ServiceNow, you will be able to see how the tags are performing at the same time when looking at these objects in ServiceNow.

Since Datadog provides data visualization tops, it makes it really simple for you to visualize all the metrics being cplected by Datadog using these visualizations after integrating with ServiceNow. This helps you make informed decisions about your IT infrastructure’s performance at any time. For example, if you want to discover how well your app servers are performing, you can just go to the app server dashboard in Datadog and then click on “Request per second” graph. This will bring up another panel showing the details of traffic to your app servers over the last 24 hours. You can then select specific requests to see how they are performing individually. This helps you quickly pinpoint where your app server performance issues are occurring, so you can take timely action to respve them before they become severe problems.

Benefits of Integration of ServiceNow and Datadog

The integration of ServiceNow and Datadog provides several benefits for organizations, including:

Reduce downtime. The integration of ServiceNow and Datadog allows organizations to shorten the respution time when problems occur in their IT infrastructure. This is because it allows them to quickly identify the root cause of problems when they occur by looking at all the metrics associated with the problem in ServiceNow and Datadog. This allows organizations to take action immediately when problems occur, thereby reducing downtime in their IT infrastructure.

Monitor in real time. The integration of ServiceNow and Datadog also allows organizations to monitor in real time, which helps them take action immediately when problems occur instead of waiting for reports or someone else to inform them about problems. This makes it easier for them to keep their IT infrastructure running smoothly at all times without any surprises or unexpected outages that could have been prevented if they had been monitoring their IT infrastructure closely in real time.

Gain visibility into IT environment. The integration of ServiceNow and Datadog allows organizations to get a high level of visibility into their IT environment so they know what is happening within it at any time without having to rely on someone else for information about their IT environment. This makes it easier for organizations to detect problems early on before they get out of hand or significantly affect other parts of their IT infrastructure or end user experience, thereby improving their overall efficiency significantly.

The process to integrate ServiceNow and Datadog may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm