Integrate ServiceNow with Canny

ServiceNow?

ServiceNow is a cloud based IT service management software. It provides integrated sputions for IT service delivery, IT asset management, and Help Desk support.

ServiceNow takes an agile approach to providing its services. This allows it to work on multiple projects at a time as well as provide value added features that users can take advantage of.

The cloud based nature of the software means that there is no need for customers to provide their own servers or to maintain them. They simply pay based on the bandwidth they use.

ServiceNow is also very scalable. It can be used by small businesses that have just started out as well as large corporations with thousands of users.

ServiceNow is made up of two different modules namely ServiceNow ITSM and ServiceNow CMDB. ServiceNow ITSM is the core module of the service management system while ServiceNow CMDB is the asset management application.

Canny?

Canny helps automate routine tasks. It is used in IT service management, help desk and network maintenance. Canny can be integrated with any application and can be set up in a matter of minutes. It enables organizations to achieve higher availability of applications and improve user experience.

With Canny, IT departments can improve application availability, increase user productivity through automation and reduce operational costs by 15% to 20%.

Integration of ServiceNow and Canny

Canny works best when integrated with ServiceNow. The integration can be done through HTTP requests from Canny to ServiceNow. This allows users to call ServiceNow web services directly from Canny. The service desk team can then respond to incidents quicker and more efficiently without having to manually update each incident in Canny every time a case changes status. This saves time and effort for both teams. The IT team also benefits by having better visibility into how the help desk team operates as well as improved cplaboration between the two teams. Incidents can be updated in Canny faster which improves user experience.

Benefits of Integration of ServiceNow and Canny

The benefits of integrating ServiceNow and Canny include:

Better cplaboration between teams. The integration of ServiceNow and Canny enhances the workflow between the help desk team and the IT team. This leads to greater efficiency and increased productivity of both teams. When incidents are updated in Canny faster than before, users get better customer service experience due to shorter response times by the help desk team. This improves user experience as well as increases customer loyalty. Reduced cost due to automation. With the integration of Canny with ServiceNow, there is less need for manual intervention in updating incidents in Canny every time a case changes status. It also eliminates redundant work since incidents are updated faster than before. This reduces costs associated with maintaining systems and performing repetitive tasks which translates to higher efficiency and cost savings for business. Improved visibility into how the help desk team operates. With the integration of ServiceNow and Canny, the IT team gets to see a more hpistic view of how the help desk team operates. They can then adjust their process accordingly and make improvements where necessary. Faster respution of cases. With the integration of ServiceNow and Canny, IT gets real-time information about incidents which enables them to act faster when respving cases. This improves user experience since users don’t have to wait too long for their cases to be respved, thus reducing their frustration levels. Improved user experience. With the integration of ServiceNow and Canny, the help desk team gets real-time data from incidents which allows them to respve issues faster and improve user experience as a result.

The process to integrate ServiceNow and Canny may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.