ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
The Amazon SNS platform (SNS) is a web service that enables you to send an SMS or a text-enabled mobile push notification to targeted subscribers.
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Triggers when a new record is created.
Triggers when a record is update.
Triggers when you add a new subscription.
Triggers when you add a new topic.
Creates a new record in a table.
Update a old record in a table.
Create a new message.
Create a new topic.
ServiceNow has adopted the Amazon SNS so that the information in ServiceNow can be sent to the end user through the notification service. For instance, if the end user creates a ticket in ServiceNow, then they will receive a confirmation message on their mobile device as a push notification.
The advantage of this integration is that it allows customers to easily get in touch with the IT department when they have problems. Also, it allows customers to receive notifications when problems occur. The IT department can use Amazon SNS to send messages to the end users when the problem occurs. The end users can also use the Amazon SNS to send requests to IT. This allows them to receive urgent messages from IT for critical problems.
Since Amazon SNS is supported by many devices such as mobile phones and emails, it is easy for customers to reach out to the IT department when problems occur. They only need to use the channels supported by Amazon SNS. For instance, if the customer wants to contact IT about an issue, then they simply need to use their mobile phone or email to send a message and within seconds, they will receive an answer from IT.
Also, since the IT department provides a public URL related to the Amazon SNS so that customers can easily get in touch with them, more customers will use the Amazon SNS than before. This will make it easy for customers to get in touch with IT without waiting too long until they receive a reply.
The process to integrate ServiceNow and Amazon SNS may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
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